We requested a corner room for a quiter experience--we are very picky about noises. Had problems with stomping from unit above during daytime and slamming of doors during the early morning. This seems to be a problem we encounter at nearly all the hotels we've stayed at. Anyways, the staff was very friendly and loved to play with our toddler.... more

Stayed 6 nights starting September 20, 09. Very courteous front office staff. Tried to tip Bell Boy but she refused with a big bow. 5 minute walk from Shingawa Station was convenient as we have to catch early morning trains. They also offer free shuttle bus to Shingawa Station. Nice Japanese Gardens on the backside of the hotel. Room and... more

My son and I stay at the Grand Hotel Takanawa for 5 nights in mid-August. We were able to get a reasonably good rate of $160.00 a night on Expedia. This was a much better rate than the Prince Hotel Shinigawa offered for the same period. The hotel as a quiet elegance. Our room overlooked a garden complete with large... more

Good things: -very good price for an equivalent 4-stars hotel in Tokyo -rooms are clean and good size -service very helpfull -Shinagawa station is a good choice, it is conected with Yamanote line, it is a station for Narita express and also for shincansen, the basics for a tourist in Tokyo. less good things: -the area is not any of... more

We stayed there in February, when it was a rainy season, but there were umbrellas available from the hotel. They do provide shuttle bus to the trains station, it's useful if you don't want to hike to get back to the hotel, but I find it a nice walk since you can also enter from the new Takanawa hotel that's... more

A very plush hotel with really comfortable rooms. Lovely garden with Koi, bridges etc. It was very close to Shinagawa station, about 5 minutes walk. Convenience stores at the station were very good. The underground food hall at the station was very nice and at 9:30 in the evening much of the food was half price. We picked up a... more

I booked this hotel for the guests from UK for my Japanese wedding. Hotel is clean and comfortable with great garden, only problems were it was too much for elderly traveller to go up that steep hill with suitcase but we found there were regular bus service between station and hotel. Check in took long time and we had to... more

This hotel is fab. It is very clean and the rooms are nicely decorated and comfortable. We had a double room and the bed was very wide, lovely! The bathroom had a bath with a good power shower (not separate) and it was all very clean and new. The staff are wonderful, every single one of them were friendly, helpful,... more

everything about this hotel impressed me. the size of the room was much bigger than i expected, the service was top class, everyone was really helpful and friendly and there was always plenty of staff on hand to assist with any inquiry. easy access to transport, shuttle bus running half hourly to the train station, beautiful gardens out the back,... more