We had expected a quality service apartment given the Somerset name and the Ascott Serviced Residence Group behind it. The Somerset Roppongi was a real disappointment though. This property is in need of a serious renovation. We thought we were in the 1980s when we walked into the room. There is no issue with spaciousness but the quality of furniture,... more

I can't believe the negative reviews here. I have stayed here many times over the past few years often for long periods and have always had a good time. The staff are very attentive and helpful. You should remember these are serviced apartments, not a hotel so don't expect hotel like arrangements. The apartments are all of a good size... more

i booked my wife, 2 daughters and myself into this property with a certain level of expectations having read previous reviews and our experience was plain at best. the place can be better kept and they need to have in place more english 'guide or instructions'. breakfast was in a rather cramp area and residents were tripping over each other... more

Our second stay here and have got say that if you don't want to stay in a cupboard pretending to be a room, but not pay an absolute fortune this is a fantastic option for central Tokyo. This time we had a one bedroom apartment booked via a citibank visa offer. The bedroom is kind of long and narrow but... more

I have to admit that the Somerset Roppongi looks nothing like the photos that you'll find online. The rooms are of fair size & have a kitchen. However, outside the hotel you can practically reach out and touch the major highway overpass that is passing right by the front windows of the hotel. And down below that is another loud... more

We stayed at the Somerset Roppongi twice while we were in Tokyo in Aug-Sept, and were wowed. The biggest thing must be the fact that I had left behind a gold ring in our room and only realised this when it was far too late. I thought that it was likely lost for good, but had decided that I would... more

My family and I stayed there 4 nights (minimum stay was 6 nights in this apartment but fortunately it was promotion period that only required a minimum stay of 3 nights) during our stay in Tokyo on May 2007. It was a 2 bedroom apartment with spacious living room. The staff there were really very helpful and polite. Tokyo is... more

We have stayed at this place for 3weeks, when my husband and I first relocated to Japan because of company transfer. The company had booked and payed for this place, but unfortunately I have only memory of this place as very loud and noisy at night with somewhat rude and cold staff members. This place is situated right next to... more

The boyfriend and I stayed at the Somerset Roppongi on the last bit of our Japan holiday. It was excellent! Close to the train system (100m walk up/down a hill), close to loads of F&B outlets, excellent service from staff. It doesn't look grand and inviting with a tiny reception area but staff were attentive and helpful with local sighs... more