Apart from the very convenient location in Shinjuku (walking distance to 2 subway stations - E & M lines, and to shopping centres like Isetan and Mitsukoshi), what really makes this hotel special is the warm, impeccable service. From the gracious and friendly check-in staff, efficient concierge who made our dinner reservations and saw us off onto the airport bus,... more

Great rooms, friendly staff, excellent facilities, beautiful restaurants, highly recommended more

Basic hotel - in a boring area of Tokyo Right at a subway though once you get through the tunnel maze Starbucks across road, as is Dennys but don't expect an English menu Hotel has shuttle bus to Shinjuku station, but probably easier and quicker to walk most of the time. Quite expensive to use internet at business centre more

paid $120 on priceline--amazing value train shuttle is difficult to locate--ask for directions from hotel more

we stay at this hotel from 8/13-8/17. the checking in was quick and easy. I booked a junior suit and they upgrade to a full suit. My kids loved the extra space. The food at the morning buffet was great. The location is centrally located. the shuttle it provides to shinjuku station was nice. the staff are all friendly, helpful,... more

We had a very expensive "deluxe quad room" The two beds for our teenagers were pull out beds which were small and also hard. My son's legs were hangng over the edge so he ended up sleeping on the floor. I had 2 travel enquiries and on both occassions was given the WRONG information. In addition staff didi not attempt... more

Stayed at the Hotel for a week. I thought the Executive lounge was the best one I've ever used. Excellent food and service in the lounge area. The staff all around was very nice. The gym was excellent. I would stay here again. more

Arrived at about midnight. The check in staff (Japanese male) was not very friendly and had an air of arrogance. When we book, we overlooked and forgot to indicate double so got a room with 2 single bed. we asked if we could change to a double room and was told that we had to pay for it. When we... more

We got a great deal that included Breakfast (which is very good!). Asked for a high room with a view , which didnt disappoint. There is a shuttle bus to Shinjuku Station, but really only a 5-10 min walk. more