The reception was excellent and they accepted us at 12.30 which, I am sure, will be before their published time. If management reads this review I would like them to know that they generated a lot of good will by that simple action. We stayed for four nights on a special offer from Hyatt's own web site. Our room was... more

The best part was the consierge service...outstanding! The room was good, very clean but rather spartan. more

Great staff - incredibly helpful, knowledgeable and speak English!!! Don't forget to sign up for the Hyatt Gold Passport so you can get additional perks during your stay. Free shuttle bus every 20 minutes to Shinjuku JapanRail Station from morning to night. more

We stayed at the hotel for 2 2-day periods in October. The service was great from all staff, including a great introduction to our room's facilities on the first day we stayed there. A high proportion of staff speak English very well. We were in a King Room both times, one which faced the Government Building next door (some view,... more

I got enough points to get 4 nights for free here and I booked 2 extra nights for a great deal on their website. The hotel has a complimentary shuttle that leaves every 20 mins to Shinjuku station! We used it a lot esp after a day exploring Tokyo and how tired we are. Another good thing was the Tochomae... more

Though the Japanese seem to place value in providing wonderful service, the employees of this hotel went above and beyond our expectations. A complimentary shuttle runs to the Shinjuku station, and though I received some extra perks as a gold passport member, I would imagine the service is equal for all visitors. The lobby is stunning, and a 5-course meal... more

In terms of cleanliness, service, size of room, all is good and what you would expect from an established hotel in the 'new' Shinjuku area, has Airport Limousine access, good access to several metro stations in the Shinjuku area. Very nice old school (obviously from the time the hotel was originally the Century Hotel) bar on the 2nd floor. However,... more

Stayed in a twin room as part of a Japan Airlines package. Room size is much smaller than the standard North American Hyatt, though for a room in Tokyo, it's actually quite decent. Bathroom has been renovated and is supplied with standard amenities. Package included breakfast - either a western buffet breakfast or a traditional Japanese breakfast. Definitely choose the... more

A great hotel, really nice room and great restuarants etc downstairs, lucky I was a GOLD HYATT member and as such got to use the pool and jacuzzi (spa) o the 27th floor for free..!! or else from memory it's about 20$ (u.s.) per time..!! Overall a great location with a 10 minute walk into central Shinjuku or you can... more