After planning a last minute trip to Tokyo, we struggled to obtain accomodation for 1 night due a public holiday. Even though thier website said they were full, I made a call to the Washington. A very pleasant English speaking representative managed to squeeze us in. On arrival, it was obvious that they were busy, very busy. Due to our... more

We found a good deal from Expedia i'm pretty sure, like $119 a night or something which was good at peak season when we went as it was climbing season for mt.fuji. The location was a nice walk to the train station (10mins walk) and good food like basically across the street. There is a convenience store in the building... more

Stayed for 1 night at end of 3-week trip in Japan. By far, this was the worst hotel we stayed at throughout the holiday. This hotel is in Shinjuku but a solid 20-minute walk to Shinjuku station so not that convenient with luggage. The rooms are tiny with barely enough space to move around. The bathroom feels like a broom... more

My wife and I travel EXTENSIVELY and this is by far the worst we've ever been in. The hotel has a central ventilation system and by the flick of a switch, it's either a heater or a cooler. BTW, this switch is flicked by the time you are there, and not by what the weather is for the day. We... more

Very functional hotel with extremely helpful staff. Fantastic location five minutes from the station but nice and quiet at night. Compact and clean rooms with everything you need. Nothing bad to say at all! more

I stayed there for 2 months before moving to new apartment. more

1) Poor coordination and communication My friend paid for her accomodation on 22nd October, but hotel refused to let her check in and refused to provide refund. It was until we asked our travel agent to speak to the hotel that they found that a late check in instruction has been provided to them before her trip. Unnecessary time wasted... more

Got a good deal on the hotel on Expedia. About a 10 minute walk from the Shinjuku station. Close to all the excitement of Shinjuku/Tokyo. Room was small, but for the price I can't complain. And besides in Japan many rooms are small. It is well appointed with cable TV (including CNN in English), mini fridge, tea kettle, decent bathroom,... more

overall look is a bit dated and not that impressive, but clean. Business hotel for mainly japanese.Will not allow check in before 2pm. bags were looked after. Public areas clean and tidy, breakfast areas and top floor restaurant good. About 10 minutes walk from Shinjuki train station- great location. Desk service polite and quick. Special foreigners desk. Room at end... more