No complaints really, the small shower cubicle could be my only grumble, however this is very common in Tokyo. Pillows were a little hard if i'm being really picky. Over staffed at reception, which can only be a good thing and the majority of them spoke and understood English. The location was decent. Walking distance to Shinjuku station but if... more

Stayed there for 8 nights so it was a really good price. (If you stay there for 5 nights, you get 40% off each night!). The location is actually really good. It's about 15 mins walk to the train station. Shinjuku is a main station in Tokyo. Lots of people are at this station and the metro was very simple... more

Ok this hotel is not a Hilton, BW, or a major chain of sorts that many people see but for the cost wow it was good. We landed in Tokyo at 9am and got to the hotel for around 11:30 on the Limo Bus, walking from the nearest stop which was Tokyo Hilton. I had emailed the hotel in advance... more

We found this hotel through a search on the JAL website. It exceeded all of my expectations. The price was reasonable and the location is amazing. You can't ask for a more conveniant location then Shinjuku as a first time traveler to Tokyo. Tokyo has the most confusing postal address system known to man so it goes a long way... more

This hotel is great deal and we had a view of Metropolitan building which was beautiful and the park. We didnt no they offer free shuttle service from Shinjuku Station. The room is small but no complaints about it. Oh by the way from Shinjuku Station you need to exit from the Central West Side Exit remember please. There is... more

Overall it was clean and about 15 mins walk from JR Shinjuku but the room wasn't so good. The bathroom was very small and had various cigarette burns staining the suite. I am tall and many things in Japan are small but I had to duck in the shower! I wasn't expecting any luxury but frankly I think you could... more

We spent a total of 4 nights here on a visit to our son in Japan. The location, taken in conjunction with the free shuttle bus, was fine The rooms were comfortable, if a bit small by western standards, but space in central Tokyo must be at a premium and we certainly couldn't complain. Plenty of useful facilities including BBC... more

My first trip to Tokyo, and for the money New City was a great valuel. Be sure to look into all this Hotel has to offer including the times of the shuttle. Great pictures are to be had with a short walk in the park across the street from the front entrance. The Goverment building offers Free viewing from the... more

This place is basically a small business hotel. As others have said, no frills, hit or miss customer service. Kinda like a big motel. Stayed here 7 nights total. I don't regret it TOO much but for my first time in Japan and Tokyo, I wish I would've splurged a bit more on my hotel. We stayed at this hotel... more