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Ueno Touganeya Hotel

3.0 of 5
3-17-5 Higashi-Ueno, Taito, Tokyo Prefecture 110-0015, Japan
Hotel amenities
Ueno Touganeya Hotel
Ranked #5 of 84 hotels in Taito
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135 reviews from our community

Traveller rating
    53
    68
    11
    2
    1
See reviews for
Families
22
 
Couples
61
 
Solo
19
 
Business
6
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Zürich, Zurich, Switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 April 2013

Overall experience could not have been better. We traveled in January, so I'm a bit late with this. Location is perfect for a Tokyo central base stay. Train station and Keisei super close. Wife and I knew nothing of Japan - but this hotel made everything come together and work. Staff was super friendly, spoke English, and did everything they... More

Was this review helpful? Yes 3
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
19 April 2013

Thank you very much for your kind review. We are glad that we could provide information about Japan for your first trip and you felt comfortable during your stay. We are pleased that you cherish those umbrellas even now. Thank you so much for saying for staying at our hotel again. We look forward to the opportunity to welcome you... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 April 2013

We endorse what other reviewers have said. The location of this hotel couldn't be better as far as access to the train station and therefore other areas of the city. We also enjoyed the local area especially Yanaka Ginza and cemetery - perhaps Akasuka was like this once upon a time before it became a bit too touristy. The hotel... More

Was this review helpful? Yes 1
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
19 April 2013

Thank you for choosing our hotel from among many other hotels. We are pleased that you enjoyed historic Buddhist temples and places with old town atmospheres. The delivery service is popular with guests and we are glad that it was helpful for your trip to Hakone. We will always try to improve to offer better service. Thank you again for... More

Kitchener, Canada
Top Contributor
172 reviews 172 reviews
29 hotel reviews
Reviews in 51 cities Reviews in 51 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 7 April 2013

Location - excellent. Price - very good. Service - excellent. We had no issues booking the hotel (through HostelWorld), communicating with the hotel management (requesting non-smoking room), and staying at the hotel. They let us store our luggage (because we were coming back to this hotel after visiting other cities) and no issue there. The only minor problem we had... More

Was this review helpful? Yes
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
12 April 2013

We are delighted to hear that you will consider staying in our hotel again. Thank you for inquiring by email before your arrival. It helped us serve you better. We welcome any questions. We are disappointed to hear about your last night stay. We have take note of your comments and will try harder to improve the bathrooms cleanliness. Please... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 April 2013

This hotel is located in an extremely handy location, staffed by friendly, happy people. All emails were promptly answered, nothing was too much trouble. Very reasonable rates- really pays to get the largest room as the regular rooms were too small. Our room-611- was the end large room and measured around 3x4m with 2 single beds very close together, and... More

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Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
12 April 2013

Thank you so much for staying at Ueno Touganeya Hotel. We are glad that you had a comfortable stay in our hotel. It is good to hear that you slept very well. Our hotel is located on a side street ,which is far enough away from the main street . Therefore ,we have a good reputation as a quiet hotel.... More

Austin, Texas
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 18 March 2013

I was in Tokyo for a few days with my kids (18 &21) and they wanted to explore the Ueno area so based on TripAdvisor reviews we chose the Ueno Touganeya Hotel. Great choice! It was just minutes from the Ueno station- take the elevator to the 1st floor, then the walkway on your left (head to the sculpture with... More

Was this review helpful? Yes 1
See 3 more reviews by Jen78703 for Taito
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
29 March 2013

Thank you very much for choosing our hotel and writing such a wonderfully detailed review. Once again we apologize for the lack of a twin room at the first day. Our large rooms are very popular for our guests and they are usually booked on early. We are glad that you enjoyed a steamed dumpling in 24 hours convenient store.... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 March 2013

This is my second stay in the hotel and stayed in a double room Great location and easy access from Keisei line. Took about an hour from narita terminal 1 to the hotel. Hotel room size is small but for the price paid is a norm in Tokyo area. Was woken up by the noisy renovation work in the morning... More

Was this review helpful? Yes
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
22 March 2013

We must apologize for your unpleasant time during your stay. The under construction was supposed to start after check out time but probably there was some mixed up the schedule. We regret this problem happened during your stay. Our rooms are located on the north side and the south side of the building therefore sunshine comes in particularly around 11:00... More

Derby, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 March 2013 via mobile

We spent two nights staying at the hotel in the early of March. We got fantastic room on third floor, large and clean. The bathroom work very nice,too. The location was in great area for shopping and chilling out easily. Staffs helped us to find great restaurant and shopping center. Breakfast was lovely with various choice. Great hotel and we... More

Was this review helpful? Yes
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
22 March 2013

Thank you very much for staying at our hotel and writing such a nice review. We hope you enjoyed the convenient areas. Our hotel is very conveniently located close to major tourist attractions. There are various restaurants here in Ueno. We welcome you back and hope to see you in the near future. We will do our best to assist... More

Geelong Victoria
Top Contributor
76 reviews 76 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 24 February 2013

Arrived early and bags were gladly stored for us till ckeck in later that afternoon. Room was small but adequate. Bed and pillow also comfortable. Had an opening window so fresh air wasnt a problem.TV has all Japanese programming except for Discovery channel which is Bi-lingual for only 2 hours a day. Fast internet connection in room. Lots of eating... More

Was this review helpful? Yes 1
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review
2 March 2013

Dear Guest, Thank you very much for taking your time to write a review on our hotel. We are very glad you enjoyed your stay here. Our hotel does keep luggage before and after check-in which is very favored by lots of tourists who stay at our hotel. We will continue to do our best. Best Wishes, Ueno Touganeya Hotel More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 February 2013

This hotel is in a great location near the Ueno Station. I stayed in a 4 share room with my sister and brother and was surprised at how big the room was. I have also stayed in a double bed room which was small but clean and cozy. The staff are very friendly and offer assistance were they can. Great... More

Was this review helpful? Yes
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review
23 February 2013

Dear Guest, Thank you very much for taking your time to write a review on our hotel. We are very glad to hear that you enjoyed staying at our hotel and how you found our 4 persons room large. We are also very glad to hear you found our service friendly. We promise you that we will never forget to... More

Brisbane
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 February 2013

Stayed here in April 2011 for one night. We arrived in the evening and the man at reception was very friendly and helpful! It helped that he had experience living in New Zealand, we had a great little chat before heading up to the room. The room itself is small (the norm) and the doorway is very short. My partner... More

Was this review helpful? Yes
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review
9 February 2013

Dear Guest, Thank you very much for sharing your review. It is a pleasure to hear that our staff has made difference in your stay. I will share your comment with Takuya as I am sure he will be pleased to hear you enjoyed the talk. We also have taken note of your comments on the drain. We value your... More

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Additional Information about Ueno Touganeya Hotel

Also Known As:
Touganeya Hotel Taito
Ueno Touganeya Hotel Tokyo, Japan
Address: 3-17-5 Higashi-Ueno, Taito, Tokyo Prefecture 110-0015, Japan
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito
Amenities:
Free High-Speed Internet Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Family Hotels in Taito
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Ueno touganeya Hotel is very conveniently located in center of Tokyo.We are a 1 minute walk from the No.2 exit of Ueno Subway station, a 2 minute walk from UENO Japn Rail station and a 6 minute walk from Keisei-Ueno station.Visitors from many countries stay at our hotel.All rooms have air conditioning, western style bathrooms,refrigerator and free Internet access. Those without a laptop may use free Internet access at a pc at the front desk.Both smoking and non-smoking rooms are available.Coin-operated washing machines and dryers are on site.A Lawson Station convenience store is only 1/2 a block away. ... more   less 
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