Arrived to friendly happy staff, the room had an amazing view of Gorleston Beach, very clean everything that we needed. Have stayed here before but the new owners have now made it a pleasure to stay. Food was fantastic, a great choice, well presented and served with a smile. Nothing to much trouble just how you want to be treated... more

Hotel in an excellent position, spoiled by lack of attention to details. Asked when I booked if I wanted a bath or shower, I opted for bath - got a shower. It looked smart but it was impossible to get more than a deluge of cold water- perhaps it was the stiff and complicated controls as there was tap hot... more

A bit of confusion as we had booked through another party and the new owners had cancelled the contract. But they managed to provide us with a room. Great place away from the crowds and they cook a good meal and provide a good breakfast. more

We wanted a mid-week break to chill and explore the area of Norfolk, we chose this hotel on the strength of various reviews. We cannot understand the negative comments! we certainly found the hotel very clean, warm, friendly and shared good banter with the family at the bar. We will definetly recommend The Pier Hotel for holiday and buisiness trips. more

we have just had a short break at this hotel for the second time. We returned because of the great location, right on the beach and although there was snow when we arrived we still loved to walk along it. If the weather is hot and you like to lay on the beach, could not be better. Have read a... more

This hotel gave us the worst customer service I have EVER recieved. When we arrived, the owners son sat at reception explaining to a female customer that she wouldn't be allowed to drink a pint at the bar, as the hotel will only serve women lager in halves! When he finally got roung to greeting us, he was the rudest... more

I frequently stay at The Pier on business, most recently having stayed for 2 months. The best thing about this hotel is that the owners and staff make you feel like family. They are warm and friendly people and interesting characters all. Many a good laugh had in the bar chatting and telling stories. It's what makes this place so... more

I had an excellent experience in the Pier hotel over the period of about 7 months where I worked locally in the area. I had previously stayed in a couple of other local hotels, which frankly, didn’t have a patch on The Pier. When spending so much time away from home, feeling welcome with good food and friendly people is... more

On the plus side location is very good and breakfast was great. Down side... Owners were intimidating and made us feel very uncomfortable, bed was small Think very carefully before booking - I do not belive all the 5* ratings, this is the worst 'hotel' I have ever stayed in. more