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New Otani Inn Tokyo

1-6-2, Osaki, Shinagawa 141-0032 Tokyo Prefecture
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Traveller (370)
Room & Suite (217)
Dining (97)

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About

#2 of 2 hotels in Osaki
Location
Cleanliness
Service
Value
The New Otani Inn Tokyo, a member of the New Otani Hotel Group and Associate Hotels, is the only one of its kind in the Tokyo metropolitan area. The New Otani Inn Tokyo is directly connected with Osaki Station on the JR Yamanote Line, and offers convenient access to the major business, shopping and entertainment districts of Tokyo. Situated directly in front of Osaki Station, the New Otani Inn Tokyo can be easily accessed by travelers. Hotel guests can check in within minutes from the station without worrying about getting caught in inclement weather. The JR Yamanote Line lies at the center of Tokyo's public transportation system, linking the city's entire network of transportation hubs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Vending machine
Banquet room
Meeting rooms
Concierge
Convenience store
Currency exchange
Gift shop
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Japanese
625Reviews16Q+A28Room tips

Reviews
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Pamela T wrote a review Dec 2023
Brisbane, Australia2 contributions
The restaurant was fabulous. The walk along the canal right outside was so peaceful. All lit up with coloured lights. The night weather was so comfortable. Staff were very helpful. Breakfast was great
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joelle G wrote a review Nov 2023
Lyon, France462 contributions97 helpful votes
+1
I stayed at the New Otani Inn Tokyo as this was the starting and ending point of a tour with Inspiring vacations. The staff were friendly and welcoming, the room was of a nice size and very clean and the bathroom was of a good size and well equiped with hair dryer and beauty products. It is also very conveniently located a few minutes walk from Osaki station which is one stop from Shinagawa station for an express train to Narita airport.
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip: There is a supermarket very close to the hotel and lots of restaurants.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Ian Cook wrote a review Apr 2023
2 contributions
On the one hand, the staff was friendly and accommodating and the location, just across the street from the Osaki JR (train) station, is excellent. There's large supermarket in the building and several restaurants nearby. Lighting in the room was fine and the wifi was very strong. On the other hand, my wife and I had three terrible sleeping nights on what, if memory recalls, are the worst hotel beds we have ever experienced. We both woke up with back pain (we never get this normally). Also our room (and those of our friends) were very hot, despite requests to the reception to remedy this. On departure day we chose to leave earlier than checkout time, figuring we'd be more comfortable waiting for several hours extra at the airport rather than in a hot stuffy room. The sleep was so uncomfortable, I'm rating it a 2, albeit a strong one.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nijunihk wrote a review Mar 2023
Chicago, Illinois45 contributions53 helpful votes
Stayed 1 night before flying out of Haneda in large twin room (they said we were upgraded due to overbooking). Room was clean & beds comfortable. But no temp control (and set very warm - even for winter). Surrounding area mostly corporate/business. Large supermarket, Daiso, restaurants in attached mall. Nearby Mos Burger (in Think Park Tower) was biggest & nicest we've ever seen.
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Date of stay: February 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rodneale wrote a review Jan 2023
Gosford, Australia7 contributions1 helpful vote
This hotel was very basic though with a good restaurant. We booked and paid for 5 nights accommodation more than a month in advance, but when an emergency back in Australia occurred and we had to cancel some 2 days early the hotel declined to give us ANY refund, including for the breakfasts we didn't have. We have visited Japan on more than 10 occasions and toured widely, but never experienced such intransigence, if fact Toyota Rental Cars refunded us our unused balance without being asked! Watch yourself with this outfit, they obviously don't have the true Japanese spirit.
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Date of stay: January 2023
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Khoiti wrote a review Oct 2022
Maseru, Lesotho221 contributions56 helpful votes
+1
Imagine, you get to the property and you are expected. Management receives you at the door, your paperwork has already been processed. You are ushered to your room and screens in your room have your custom welcome message with your name spelled correctly. This is the New Otani Hotel in Tokyo. A bit of a cultural surprise, your attendants take off their shoes before entering your room! The presidential suite 1535 known as Hiroshinge is nothing short of palatial and supreme. The kitchen, office, dining and lounge all fused one spacious open plan with spectacular views of Tokyo of greens spaces surrounding urban high rise buildings. Walk-in closet and bathroom are also generously provided. Taking a shower is like walking in the rain—no claustrophobic cubicles of modern shower designs. Of course Japan is a high tech country—needless to say most room services (door, toilets, ironing or clothes) are automated. Eating from the Japanese menus tops it off—sushi, sashimi, wasabi, wagyu beef, tempura, miso soup, udon noodles and sake. This is a place YOU must visit. I will be back.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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introvertexplore wrote a review Aug 2022
Ventimiglia, Italy29 contributions11 helpful votes
Warning: Don't wear the yukata in the lobby, it is not appropriate as I was told. Beautiful lobby with a pianist. Amazing supermarket in the hotel with the best apples I've ever had. Nice gift shop. Beautiful garden is a must see! We saw a crane there! The pool is also beautiful.
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Date of stay: September 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Pcheong wrote a review Dec 2019
Singapore, Singapore30 contributions14 helpful votes
My family and I stayed at Hotel New Otani Inn in Shinagawa for 6 nights. It was a excellent choice. Rooms were decently spacious, and up kept every day. The lobby is at Level 3, while level 2 is lined with more than 10 restaurants, and level 1 has shops such as supermarkets, Daiso etc. Lawson convenience store is next to the hotel too. Next to the hotel, is another office building with 4 levels of restaurants. Access to the Yamanote line is also very convenient, as the Osaki station is 100 meters away. Yamanote line is a loop, providing convenient access to the other parts of Tokyo e.g. Harajuku, Shinjuku, Tokyo station etc. I would highly recommend this hotel.
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Date of stay: December 2019
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zpphie wrote a review Nov 2019
Singapore, Singapore193 contributions43 helpful votes
+ Convenient location next to Osaki station (2 min walk from hotel), about 4 stations to Shibuya + Many restaurants and convenience stores and supermarket just downstairs at Osaki New City + Room faces the Meguro River downstairs. The riverside is a good place for morning exercise + Delicious buffet breakfast with good variety of asian and western foods + Good service - Rather small room, just enough room for luggage but not for walking - but it is in line with Tokyo standards - Cannot adjust the temperature of the room? I can't find the temperature control
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Date of stay: November 2019
Location
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Room Tip: Rooms facing the river have a good view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jules wrote a review Oct 2019
1 contribution
Stayed here last week in an executive room was fab. However come back this week stuck in a small room on 23 rd floor. Can’t open curtains as literally you can see into the office next door. One side of the bed has no power socket and if you are not careful can trip over the bed to get in. Tiles cracked in the bathroom, the ‘office chair’ is broken. The room has seen better days. Not impressed. Staff not prepared to help. Avoid as it’s a hyped up ... no way a 4 star hotel. Just charging over inflated prices for something it isn’t. Sorry but really annoyed and upset.
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Date of stay: October 2019
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Room Tip: Prepared to pay over and above
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PRICE RANGE
£56 - £104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani inn tokyo hotel shinagawa, new otani hotel tokyo, new otani shinagawa
LOCATION
JapanKantoTokyo PrefectureTokyoShinagawaOsakiShinagawa / Gotanda / Shinagawa / Kamata / Haneda
NUMBER OF ROOMS
427
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NEW OTANI INN TOKYO - Updated 2024 Prices (Osaki, Japan)

Frequently Asked Questions about New Otani Inn Tokyo
Which popular attractions are close to New Otani Inn Tokyo?
Nearby attractions include Gate City Ohsaki West Tower and East Tower (0.2 miles), Gotandafureaimizubehiroba (0.3 miles), and Irugi Shrine (0.2 miles).
What are some of the property amenities at New Otani Inn Tokyo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at New Otani Inn Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at New Otani Inn Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Otani Inn Tokyo?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to New Otani Inn Tokyo?
Conveniently located restaurants include Starbucks Coffee Gate City Osaki, Yamaya, Osaki, and Ahilya Gatecity Osakiten.
Is New Otani Inn Tokyo located near the city centre?
Yes, it is 0.07 miles away from the centre of Osaki.
Are any cleaning services offered at New Otani Inn Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does New Otani Inn Tokyo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New Otani Inn Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to New Otani Inn Tokyo?
Many travellers enjoy visiting Tokyo Central Railway Station (4.7 miles), Sengaku-ji Temple (1.3 miles), and Hie Jinjya (3.8 miles).