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It does not have a telephone in the room, the door had a problem, people smoke in the rooms so the smell stays in the linens, there were spiders, lots of them, the pillows where too hard they hurt your neck, internet was expensive, the only good thing about this hotel was the free parking.
We are very sorry that you had such a disapointing stay at our Hotel.
We always try to improve our service, thanks to your comments it's easier for us to see the problems.
Your Etap Hotel Basel Pratteln
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It's an ETAP hotel. Just somewhere you book when you're on your way somewhere else. It was annoying that the plugs didn't fit, but I assume the standard European plug doesn't work in Switzerland. I find it odd that some hotels in 2011 still charge for WIFI. It's not some futuristic service, but as basic a commodity as having a...
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Thank You very much for your comment.
Yes, in Switzerland all plugs are different to the rest of europe.
We are sorry for the inconviniences you had, at the reception, we sell adapters.
Yours Sincerly,
The Etap Hotel Basel Pratteln
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roomprice to expensive for an etap hotel in a industry location. Fee for a dog of 20CHF to expensive (in France usually 4 EUR). The roomsa are OK concerning equipment and cleanliness, as usually in etap hotels.
Thank You for your comment, it will help us to improve our service.
We are very sorry that you are unhappy about the price. The price is normal for Switzerland, even for an Hotel in industry zone. We hope to have you back as guest anyway.
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Hi
i stayed with my wife and daughter en route to the alps. I'd booked two rooms so that we were comfortable. When we arrived we were told that there were only smoking rooms available, something that was not an option to check/uncheck on the booking form. The lady on reception was very understanding but her hands were tied. So...
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We are verry sorry for this inconvienienc, there is a possibility to say if you want to have a non smoking room. We are happy to tell you that we are renovating and that after this we will have no smoking rooms.
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Hotel all clean and tidy which is my main requirement but some of the staff were not that helpful and the breakfast was a complete waste of money. The hot water for the tea was really cold - not what you need in winter. I wanted to borrow an adapter for my computer as the French one I had didn't...
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thank you for your comment. it is not a problem to make some hot water for you. We have to sell the adaptor because with only a deposit the most of the poeple keep this one.
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Clean, classic and standard. 20 minutes away from the Basel SBB. It's a bit peripheral and away from the centre of Basel but that wasn't so bad. The hotel is 10 minutes walking distance from the Pretllen Train station and about 15 min walking from the Pratelln tram station. Good value for money.
Thank you very much for your nice comment
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This hotel was hard to find from Pratteln railway station so get a taxi, The rooms are very basic but clean, I stayed there for Avantasia concert at z7 which is a 5 minute walk away.There is no bars or resteraunts anywhere close, there is a small shopping mail close by with a coop shop for food and beer,
Thank you very much for your comment.
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