Lovely setting. Spacious rooms and spotlessly clean. Large bathroom with equally large shower. Only had one bath towel though for 2 of us and not long after checking in we were interrupted by a member of staff barging into the room without knocking! The walls are thin though which gives way to the sound of slamming doors and next door's... more

Stayed here for a wedding. Rooms were fairly basic and quite small. Clanging pipes in the night kept us and a lot of other guests awake. Saw the "honeymoon suite" - a small room in a block of two set apart from the other accommodation. To claim they are luxury is mis-selling. Overall they felt quite dated and having a... more

We have previously dined in the West Tower's main restaurant and enjoyed its well cooked and presented food and elegant atmosphere. However, we've just tried the hotel's more recently opened Cafe West, and feel we should issue a caveat. Despite its name, Cafe West does not offer a cafe/bistro/brasserie dining experience (although wooden tables and stone walls and floor give... more

A lovely place to stay, smart and very comfortable. The staff were very polite and obliging. Food was nicely presented (but limited menu because it was cabaret night). Lively cafe-bar in basement (but noise didn't carry outside). Breakfast good quality and well-presented, staff helpful but service slow - had to ask them to bring toast, tea etc. All in all,... more