To celebrate my 40th birthday, 6 of us stayed at the hotel and my girlfriend booked ourselves into the Penthouse as a treat. The Penthouse is fantastic, with great views and such a lovely place to be. We were on a Dinner & Breakfast rate which is such good value considering the food / service we were given. The food...
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My boyfriend and I just returned from a late Valentine's break at this hotel and we had a great time. We arrived early and our room was not ready but the receptionist took our number and called us as soon as our room was ready for us. We had a room with a view over looking the estuary and castle,...
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What a lovely hotel to celebrate my birthday. From the moment we arrived to our departure the following day, we were looked after very well by courteous and caring staff.
We were given a lovely room with a superb aspect; looking towards Conwy castle, mountains and the estuary. It was a pity the weather was not a little better, otherwise...
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Delighted to read how much you enjoyed your Valentine Birthday celebration at the Quay Hotel and my team looked after you from the moment you arrived until departure. Good to know our Restaurant offered an excellent evening meal and breakfast for you.
Apoloiges that the weather did not score as many points - do visit us later in the Spring...
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Lovely setting, although would have been even better to have had one of the rooms with a view over the estuary. Didn't get a chance to use the spa, due to my late arrival, but did make it in time for an evening meal. An enjoyable meal with manageable portions and very helpful and entertaining characters on duty in the...
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Dear Guest
Thank you for kind comments on your recent stay at the Quay. I was delighted to read of your enjoyment of your dining experience in our Restaurant and our stunning location - do request an Estuary view room on your next visit to fully appreciate our breath taking setting.
Sorry to note that your walk from the station...
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We stayed at this hotel in mid January 2012 for our anniversary and loved it so much we decided to take our kids to stay. Whilst we were disappointed with our room this time (suite on ground floor in comparison to executive room on second floor) it was clean and comfortable, however it is the staff that make this hotel...
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Many thanks for your kind comments, delighted to know you brought the family back for another visit to the Quay. Glad to know my team were just as friendly and welcoming as your first stay with us and your recommendation of my restaurant staff is very much appreciated.
Look forward to seeing you again on your third visit.
Regards
Steve...
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We had a great two night stay in a lovely room with patio doors opening up onto the marina and a fabulous view of Conwy castle.
Throughout our stay the staff were, without exception, outstanding: friendly, courteous and helpful in every department. This started at check where our room was ready on arrival. The service we received was excellent -...
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Thank you for your kind observations following your recent visit to the Quay hotel. Delighted to hear of your appreciation of the views, my oustandingly friendly team and excellent service offered.
Your generous comments in respect of your room are very welcome, only sorry we were not able to offer the choice of pillows wished for, however, do please request...
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Just arrived back from a 2 night 'valentines' break at this hotel, the room was of a high standard with a large confortable bed and large bath with seperate shower, included in our price was the evening meal which was of a very high stadard and tasted terrific (the cheescake dessert is to die for !!!) We used the gym...
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Many thanks for your kind comments following your 2 night Valentine Break at the Quay. I was so pleased to read of your obvious appreciation of our accommodation, restaurant and leisure facilities. Chef was delighted to know that her Cheesecake was "to die for".
Your helpful remarks regarding breakfast service are most welcome and will be discussed with my team....
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My boyfriend took me to this hotel for a Valentines treat, we stayed for one night and loved every minute! arrived saturday afternoon and checked in within 5 mins, excellent service and very friendly staff. we arrived around 2pm thinking our room wouldnt be ready until 4 but to our surprise the room was waiting for us and we were...
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So pleased to read how much you enjoyed your Valentines treat at the Quay Hotel last Saturday. Delighted to know of your appreciation of our Spa, pool, fabulous views and amazing rooms and we scored 10 out of 10 !!
You kind comments in respect of my team and your delicious breakfast has been passed on to my staff. We...
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Just returned from a night's stay at the Quay Hotel.
What a gem!! Gorgeous location and gorgeous hotel. A Couple of days before we arrived we noticed the rate had reduced online so upon ringing the hotel they ammended our booking of the lower rate. We arrived at 12 getting into our room looking onto the marina. We asked about...
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Many thanks for your kind appreciation of your recent stay at the Quay Hotel, Delighted to hear you enjoyed the "gorgeous" location and room, spa facilities and that one of our porters was able to assist in recommending local restaurants.
Your constructive comments regarding the pool temperature and breakfast staffing levels are being addressed and pleased to note you would...
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I booked an overnight stay for Saturday 11th Feb2012 including breakfast , for myself,wife and the dog. The staff were very friendly and made a fuss of the dog.The room was all we could have wished for, with the option of a cage for the dog if needed(which we didn't).Having the dog we chose room service for our evening meal...
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Thank you for your generous compliments, delighted to know that your weekend was "brilliant" and we offered all the facilities you could have wished for. I was pleased to note your kind appreciation of our food, room service, amenities and our stunning location.
We look forward to welcoming you back in the future.
Regards
Steve Ogden
General Manager
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