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Hotel class 4.0 of 5
Hvedholm Slot 1, Faborg 5600, Denmark
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4.0 of 5 stars 2 reviews
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5 of 5 stars
CPH
22 Aug 2009 | Trip type: Family

I went to Hvedholm slot for two nights in our easterholiday with my ten year old daughter. I ordered the stay through internet - and called the hotel to confirme the stay and price. The man answering the phone should not have this job. He gave very little information and seemed not to be interested in selling or being particularly friendly.

When we arrived to the hotel it was the same man recieving us - and he was indeed a man of few words, less information and no charm. And that it ALL bad to say about this fantastic place.
We got a beautifull and very romantic room with a nice view, very clean, and very tastefull decorated - and a nice bathroom with a shower. The castle itself and its surroundings are breathtaking with a wonderfull park and a small lake with two fairy tail swans swimming arround. The overall feeling - moving around in the castle is very exclusive with thick royal looking carpets, flowers, old paintings etc.
The first night we were there there were...
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3 of 5 stars
Copenhagen
30 Apr 2009 | Trip type: Couples

To celebrate my partner's birthday, I signed on to the danish website of the castle. There was an offer for 2 nights for DKK1700 (about GBP170). I signed up for it giving my credit cards details.
I later received an email confirmation in danish. If I had not scrolled down and am able to read danish, I would not have seen the qualifying note that the room I booked did not have ensuite bathroom. The closest bathroom is out of the room, down the hall way and shared with others.

So I called the castle to clarify since this was never mentioned on the website.
The staff who answered was extremely rude. When I spoke english, she was rude. Then I switched to my semi-fluent danish and she got annoyed. She didn't try to help or clarify at all. She simply said I could cancel if I want. So I did!

Bad service and misleading information on the website plus confirmation in danish. If you cannot read danish, be careful. Get it translated. But I would recommend to skip...
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Hvedholm Castle Address

Hvedholm Slot 1, Faborg 5600, Denmark
Faborg Speciality Lodging Hvedholm Castle
4.0/5.0
2