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Swan Hotel

3.0 of 5
The Bull Ring, Thaxted CM6 2PL, England
Hotel amenities
Swan Hotel
Ranked #1 of 1 hotels in Thaxted
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98 reviews from our community

    Trip type
Traveller rating
    24
    40
    12
    12
    10
Date Rating
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Lovely 400 year old pub situated in small village opposite an imposing church with Alms Houses. There is also a windmill just down the road, open for viewing at weekends. The staff were really friendly, helpful and attentive. The meals were excellent with a wide choice, particularly breakfast. The pub was very busy when we arrived (a bank holiday) and... More

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Essex England
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 9 May 2013

Hi, we stayed her with another couple for a weekend recently. We stayed in a room in the outside annex which was okay. Their was new carpet and furniture but the windows were still a bit grotty and the bathroom was a bit tired. Our friends stayed in the main part of the pub and although I didn't see their... More

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London
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 May 2013

Just stayed for 1 night (4-5 May 2013) at the Swan Hotel as we were attending a wedding reception nearby. We were welcomed warmly and checked in smoothly. Our room was comfortable with plenty of tea, coffee etc. The ensuite bathroom could probably benefit from some updating but this did not effect our stay. We had dinner in the evening... More

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PRAGUE
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 May 2013

Made a prepaid reservation through Booking.com only to be told that payment hadn't been taken in advance. This is unfair to both the customer who may have already thought that they had paid and also unfair to the reception team who have to try and convince the guests they won't be paying twice. More the fault of booking.com (whom I... More

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Colchester
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 23 April 2013

We booked The Swan to celebrate my birthday on the weekend of the 20th/21st April. When we arrived we found no parking spaces so had to park in a nearby public carpark (which wasn't too much of an issue). Our room, No. 18, well what can I say. It was in the coach house in the car park in a... More

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4 of 5 stars Reviewed 23 April 2013

Our party of 12(6 rooms) had a really great time,the staff were very helpful,especially the manager Paul, & a team member,Christina.The hotel is being slowly upgraded which needs to continue.In terms of value( we were on a very good offer) it was exceptional.I trust that the bar takings were better than normal.Patsy & Denis, Whitstable.

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Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 17 April 2013

Regrettably this pub restaurant appears to be a little out of its depth: there were clearly not enough staff on duty to provide a fast and efficient service for its many diners when I and my family ate there midweek recently. This is surprising, as the meals seem to be shipped in rather than prepared fresh: on ordering a vegetarian... More

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Wingrave
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 15 April 2013

If this was an "old fashioned " school report I would have to, and do, say " Must try harder." Probably below average Old English Inn property, slightly shabby but then again most do need some investment as far as I have seen.On the other hand we do use them for the value factor. Pluses: Great location Pretty village Standard... More

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OldEnglishInns, Manager at Swan Hotel, responded to this review
23 April 2013

Thank you for your feedback regarding your recent stay, we appreciate all feedback and are always looking at ways to improve service. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 28 March 2013

Went to the Swan for an evening meal with friends, whilst the food was good, service was very unprofessional, from being called darling by the waitress when serving us, to being shouted at across the room by the manager just after finishing our meal, telling us to move in to the bar area so that the waitress could lay the... More

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OldEnglishInns, Manager at Swan Hotel, responded to this review
23 April 2013

Many thanks for reviewing your recent visit to us, I am pleased that you enjoyed your food and have taken on board comments regarding service standards More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 27 March 2013

We stayed at this hotel last weekend and had a great time, the management and staff were very friendly and welcoming, the food was always delicious and well cooked, the rooms are a little tired, but very clean and comfortable, there are some lovely walks and lots of places of interest in the area, Thaxted is a charming village, visit... More

Was this review helpful? Yes 1
OldEnglishInns, Manager at Swan Hotel, responded to this review
23 April 2013

Thank you for taking the time to review your stay here at The Swan, I am pleased to hear that the staff were friendly & welcoming and that you enjoyed the food. We look forward to welcoming you again in the future. More

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Additional Information about Swan Hotel

Also Known As:
Swan Hotel Thaxted, Essex
Address: The Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Amenities:
Free High-Speed Internet Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 hotels in Thaxted
Price Range: £
Hotel Class:3 star (3*)
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Swan Hotel
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