The website and initial approach up the drive to this hotel lead you to expect a great stay, but beware. After a rather perfunctory greeting and check-in at reception, I was directed back out the front door and over a hundred yards away to the Charlwood annexe. This, hidden behind a hedge and reached down a flight of concrete steps... More

We stayed for one night on spring saver deal And paid only £38 with breakfast. On arrival the main hotel is impressive and grounds well kept. Check in was fast and efficient and we were informed that we were in the annexe building, given that it was a Sunday and the hotel seemed very quite it was a shame not... More

When arriving late evening, my wife and i were put, into what can only be described, as a large single. i was not amused ! next am i took this up with the front manager, Rahul, who promptly put us in a beautiful room overlooking the front of the hotel, which was a superior king size room. Rahuls service and... More

We used this hotel because it looked great and was great value when booking via a comparison sight. It is in a picturesque location with ample parking, free wifi and nice clean rooms. The place is geared up as a wedding venue so there are plenty of midweek deals to be had! We used this hotel as a base for... More

Great experience on a one night stay. The food was excellent and bar staff more than helpful in providing free extras when we discovered that one or two items were unavailable on the menu. The room was of very high standard with modern décor and high quality furnishings. The mushrooms and scrambled eggs on the breakfast buffet were very yummy.... More

When I arrived at the hotel I had great expectations. It's a beautiful manor house in the middle of picturesque grounds but that's where the positives end. Upon arriving at reception I was told my room was in the Headley wing and given very curt directions. I wasn't informed about breakfast or dinner and the reception manager really showed no... More

This beautiful hotel is located in the same town where some of Four Weddings and a Funeral was filmed back in the 90's. Picturesque and quaint...the outside of this hotel supports that vibe for sure. Inside you still have the main house's charm of days gone by, but the addition of a conference center means the hotel also have every... More

I've stayed in this hotel a number of times recently and have had a pleasurable experience on each occasion. The staff are warm, friendly, welcoming and helpful. The hotel has an impressive entrance, up the long drive in a wonderful rural setting with the Surrey Hills providing a lovely backdrop. I note that some previous reviewers have not found the... More

ok.... but a few things let this place down. Firstly, an impressive long driveway which leads to a beautiful mansion house. parking wasn't a problem, but our room was in a separate building to the side of the main property. why on earth they would choose to build such an ugly annex beside a beautiful property is beyond me. it... More