Their were 4 of us and 1st timers skiing in Japan. We had a great experience staying at Double Black and it is one of the best hotel for skiers we have stayed in having skied in different Countries. The meals were excellent, rooms cleaned every day, the Onsen was clean and great after each day's skiing and staff where... More

We were extremely impressed with the whole hotel. From the friendly and helpful staff, the lovely japanese style rooms, the facilities offered which include a well stocked bar/ lounge (with free water, tea and coffee) a restaurant, an onsen, drying room and a free shuttle service. We would certainly choose to stay at Double Black if ever we visited Hakuba... More

A great hotel made very comfortable by staff - Japanese and Aussie- nothing was too much for them .,Following a relaxing onsen the chef provided excellent food , after a few drinks in cosy bar during happy hour. The rooms all had very clean and efficient ensuites and beds / pillows comfy..The Hotel also provides shuttle service to and from... More

Room: Our room was excellent our room was clean, and perfect for what we needed, the bed was exceptionally comfortable, both my fiance and i where warm and comfortable during our nights. Staff: Staff were great! The desk staff (and bar staff) were fantastic, happy to help with the smallest of things from dinner reservations to dropping us off at... More

The service was below standard, we were apart of a large group and it was our third year in a row staying at Double Black, it was also our last. One of the ladies in charge (Ali) was extremely rude and made us feel like an inconvenience, the staff were miserable most of the time, the communication between them was... More

We have been here for the third time. This year we found even better staff than last visit. The new chef prepared wonderful meals and was also ready to recommend beautiful local food. The rooms although small by western standards all had en-suites. The towels are wooly and the kimonos changed every day. The en sen was clean and a... More

Our trip in mid-January 2013 was our third season at Double Black Hotel. 2011 was with the boys (actually four men 30-65!). Last year I came with a couple of mates and my wife and two young children. This year it was with 3 friends, another family with two teenage children and my wife and our six and four year... More

Reading the ratings and reviews on this property had me excited arriving. However, I was extremely disappointed for many reasons. For the rate we paid, I think it is fair to highlight the following faults: 1. Room: extremely cramped/tiny with no closet, only one nightstand, two separate blankets for one double bed. 2. Service: while everyone was friendly, the attitude... More

Maybe because of the reviews on TripAdvisor I was expecting something different. Overall, this place is OK, but it is definitely not a 4.5 out of 5 stars! The rooms are really, really basic. No closet, no mini bar, not even a bottle of water... just a bed and a tiny bathroom, with the smallest sink i have ever seen... More