We stayed here as part of a Shearings coach tour, so our experiences are based on what we, as Shearings customers, experienced. If you stay independently you may find things a bit different. The hotel is right on the lake side and our room was in one of the modern bits of the building. We had a balcony, with a... More

I was a little worried before our holiday as i had read the reviews and it did not sound too good.We were on a coach holiday with shearings,and i can only say we had a fantastic time ! The hotel has an older part & a newer part,we were in the newer part.We asked for a high floor room and... More

Hotel is nicely situated and has a great lake view. The rooms are outdated and small. Staff is unfriendly and the kitchen is not good. If you add this to the rates and menu prices, there is no relation to be found.

I took a coach tour to the Pilatus Hotel in August and everyone loved it, wonderful location, especially sitting under the trees by the lakeside with a gin and tonic. It was a very hot week and we could have been more comfortable with air conditioning. The bedrooms were basic with two small beds but they were comfortable, we had... More

The hotel is in a superb location, it overlooks the lake in a quiet village with easy access to Lucerne. The swimming pool is great and everything is spotlessly clean. The room we were given which overlooked the lake didn't resemble any of the photos we had seen. It needs total updating and the bathroom was circa 1970 with hideous... More

I was in this hotel 1 Night, room 116. I didn't know it still has hotels with small beds (80cm)... Shower and the bath generally very small! The fitness is very old and the room small. Breakfast is ok but I've seen much better too. Whirlpool and pool are nice, nice location and nice food (but expensive). The parking is... More

We stayed here for 4 nights as part of a Tryen Rail Holiday packag tour. We wasnt disappointed! Fantastic hotel located in the small quite lakeside town of Hergiswil. The hotel was wonderful, our room was clean and big. The room, which we was lucky to get looked out over the lake and the views were amazing. We had a... More

We went on Shearings Splendours of Switzerland tour in February 2012, hotel very comfortable and clean, excellent facilities - spa, pool, ice-rink etc. Staff very friendly and informative. We enjoyed the food which was really good value for price we paid and we had a varied choice. The menus and dishes in the main restaurant looked fantastic although obviously more... More

Found the staff very unwelcoming. There was no heating control in the room, wich went from too hot to too cool. The balcony had cracks from the balcony door to the outside wall and a visible 1/8 inch drop in the height of the outside wall slabs. Toilet flush kept filling and flushing at the same time and was only... More