We stayed here on an unplanned business The stay was comfortable and neat but surely not value for the money especially for a town like Vellore. Staffs are not professional. They are polite but with a quality of a low budget hotel. The house keeping is not upto the mark. food was ok. Telephone was not working properly. Linens and... More

Pros: (1) Reception staff and restaurant staff are very polite and prompt (2) Excellent AC (3) Food is not bad Cons: (1) Housekeeping is bad. For the room rent they charge, you would expect them to be prompt. We stayed for 7 days but the room was cleaned only once, after several reminders. Only two towels were provided for the... More

Very good 1st impression. We were on unplanned trip thru vellore. We had to stay that night at vellore. Front desk was busy attending 2 members. I had to wait. The bell boy came with the traffis & room facilities. He also confirmed rooms are avilable so dont worry please wait. Decent hotel for 1-2nights to go around vellore/ on... More

Stayed in January with my family while visiting golden temple. Probably should have stayed at Bans, Chittoor. There doesn't seem to be much choice in vellore. Didn't want travel late night with kids back to bans (40+ km), so choose to stay in vellore itself for one night. Couple of things about my stay at this hotel: - Language issue... More

Pleasant enough but ... TV had the channel selector button and volume button removed...ceiling fan, light fixture falling off the wall. I just cannot get excited about this place. Highlight was the small garden at the front of the hotel. Reasonable room rate. Staff were pleasant but english communication was a challenge. Oh and the 7am wakeup call came at... More

There are not many great hotels in Vellore, and hence in that light, even a not so great place becomes good comparatively. Same is case with Hotel Surabi. In Vellore, it is among the best hotels.. Rooms: good in size.. however, lit in only yelow dim light. bathroom : good, all fittings working fine. breakfast: not that great.. service :... More

After reading the reviews I was skeptical of Surabi but was pleasantly surprised by experiencing their hospitality, first hand. Right from the Reception desk experience to the allocation of Room, the Service was super quick and efficient. The Food served at their 2 Restaurants is good but not excellent. However after sumptuous meals I always found the Bill value much... More

The hotel is no frills and does not promise any great service. There can be great inconsistency in service and food. They do not provide complementary bottled water. A simple request for plate and salt took well over 50 minutes. The staff expects tips and makes it pretty clear. The rooms are pretty big and bathrooms are OK- depending on... More

we stayed one night on 28 July 2011. When we checked out in the morning, we were told by the lady at the reception (her name is Deepa) that we have to pay an extra 300 rupees for tips, although we had already tipped every one from the room service and restaurant personnel. She will not issue a recipt for... More