Stayed at Novotel Twin Waters for one night via a mystery hotel booking on the internet. For $100.00 for the night the room was decent enough as I only needed it for somewhere to sleep. The hotel itself is about a ten minute drive from the major shopping centre at Maroochydore. A car is definitely needed to get around the...
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Thank you for your feedback regarding your recent stay at the Resort. Your feedback regarding the accommodation room has been collated as part of ongoing feedback to our owners regarding areas that we recommend for updating in the near future.
As you mention the grounds are lovely and we do pride ourselves on having a friendly welcoming atmosphere.
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Visited for several nights as part of a work function. The place was OK. It might have looked better if it had not rained continually....
Be warned if arriving at night, by car, in the rain, the signage is terrible. You will probably get lost....once you are there signage to rooms is equally bad. Not much fun wandering around trying...
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Thank you for your feedback regarding your recent stay at the Resort, I must apologise that you were not escorted to your room by our concierge team as this is a service that is usually offered to guests arriving to the Resort. We have taken note of your feedback regarding the signage and are investigating ways to improve our communication...
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After checking in for a 3 night stay we were told to collect a 'welcome pack' from another desk. There we were promised a $150 credit on our bill if we attended a 90 minute 'presentation', which we were gullible enough to agree to. The presentation was a hard sell for a timeshare scheme and actually consumed 2.5 hours of...
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Thank you for your feedback regarding your recent stay at the Resort. It is disappointing that you had such a poor experience at the Resort.
We do have several different types of accommodation rooms at the property including our standard rooms which have either two double beds or a queen and sofa bed, 1-bedroom suites with a separate living area...
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We only stayed one night but found the facilities, service and ambiance very good. The only issue was finding our room. We passed a number of people in the same boat wandering around with heavy bags. If we return I will certainly find the room first before I get the bags out of the car..
We stayed at the Novotel Twin Waters Resort. It is sadly all too common to receive poor quality and expensive hospitality service in Australia. Not here though! The food and accommodation was outstanding. The staff - even the cleaning staff- could not have been more considerate. Back to the food, the buffet style meals we enjoyed were very generous and...
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We have just returned from a very forgettable lunch at this Accor resort. This was our first and probably last visit here. The resort looked tired as we made our way to the restaurant overlooking the water. After waiting to be seated, we asked if was there an a la carte menu, only to be told that it was a...
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Thank you for your feedback regarding your dining experience at the Resort, your comments have been passed onto the Food and Beverage Manager to review so that he can ensure there is much better service for future guests.
Your feedback regarding the lunch offering has also been passed onto the Executive chef so that he can give due consideration to...
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We had an amazing time here! Great fun. Fun at the little private bay with the boats and other gear - absolutely ideal for small children and infants. A great thumbs up. Everything was good. Staff was nice. Food too. The rooms were as they should. Driving out along the sunshine coast was not really that attractive for us as...
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