It pays off to have a refundable booking, and this was one of those occasions. The hotel is in desperate need of renovation. The owners might be friendly and all but the rooms are terrible even by Italian B&B standards. I would definitely suggest a similar priced hotel closer to Champoluc centre instead of Genzianella in Fraz. Saint Jacques.

My teenage son and I stayed here for our annual ski holiday. As the other reviews attest, you don't get warmer and more caring hosts than Gianpaolo and Sara. Sara's family has been in the hotel business in the village since the 1800s and the care and attention to personal service reflect that. Lovely continental breakfasts and a cosy bar... More

Breakfast was nice, the rooms were ok, but most of all Gianpaolo and Sara are the greatest hosts I have ever had at a hotel/stayover. Just all-over nice people who really wanted to make sure that the stay went well and was pleasant. A will be sure to return to Genzianella if I am ever in that part of Italy... More

the staying at hotel Genzianella was lovely. The place is very nice, immersed in the mountain landscape, quite and silent. The owners were extremely nice and kind and made us feeling very comfortable. They give you all the indications you need and the suggestion to make your staying perfect! The breakfast is very big, they offer you fresh bread and... More

We picked this hotel from reviews we had read, we had never been to this area before. Well the good reviews where certainly all true!!!. We booked directly with the hotel as we prefer to do this as it adds a more personal touch, Gianpaolo made the whole process easy and we turned up a few weeks later, from the... More

Gianpaolo & his wife were ever so accommodating. Buffet breakfast was excellent, room was great, fire in the bar was relaxing and bar service was top notch! We left very early on the last morning. They prepared breakfast earlier than normal. It was a fantastic stay all round. We will be back, thanks folks for a great stay!

A gem of a find. Staff couldn't have been nicer or more helpful. Hotel well located and excellent value. Will definitely be back

You can't find a better and friendlier place to stay at. Gianpaolo & Sara, who are managing the hotel were the sweetest lovliest hosts you can imagine! If you have a question, in need or is doubting anything, for sure they will help you out with maps, discounts or italian phone calls I injured my knee, and got the best... More

It takes quite a lot of time to get to Ayas Valley from where I live. I'm very keen skier so I selected this place for a prolonged weekend to discover some new slopes and sceneries. The selection of the hotel to stay in was affected by my limited budget. However, at the end of the weekend I had a... More