We stayed at the Serena Beach for 8 nights after a week long safari which was incredible, the hotel is in a wonderful location and the resort itself is 5 star, but the rooms due to size are 4 star, but they are well decorated and equiped with all mod cons and very very clean. The staff were brilliant with... more

after 4 days here, i am sad to have left. we stayed in the zanzibar suite and the room(s) were perfect. the staff was most kind and eager to please. upon arrival in our suite, we found some fresh paint on our clothes as some spots were still wet. it is water based so hopefully it will come out. upon... more

I loved serena beach from the minute I walked into the reception. The customer service is just awesome and if anything they go above and beyond their duties. I had small children with me and the staff from the daycare actually came to look for me at the beach so as to organize activities for my young ones. The food... more

We (me and my wife to be) just came back from Serena Beach hotel in Mombasa, and we only can say great things about it. As most of the things it depends on what you are looking for, and we've found much more than we expected. Rooms are very clean but do not expect luxury from them, they are intimate... more

Just returned from the serena beach hotel after a two week stay over new year, Cannot recommend this hotel enough. Even though it was full over the new year, it never felt crowded, plenty of sun loungers etc. The staff were wonderful, couldn`t do enough for us. There was a fantastic party on new years eve, dinner dancing to a... more

After a horrid hotel in Kampala, Serena was absolutely fantastic! Great food and the service is amazing!!! Enjoyed myself plenty!!! Its the sort of place where you spend your time miserable if you don't have anyone to share the experience with! more

My girlfriend and I stayed here at the end of October 2009 after our safari on a half board basis. Originally we booked 3 nights leaving another 4 to go up the coast, but on arrival to the hotel and seeing our room we knew straight away we'd be changing our plans and staying there for the whole week...7 nights... more

We were also disappointed with the Serena knowing that the brand has a very good reputation on the African continent. Like another reviewer we were allocated a small room, having been spoilt with the spacious, luxury tents on safari, it was a bit of a let down. I know the decor was done in Swahili style but it made the... more

The hotel and staff are excellent. The entertainment is good and the prices fair. However... the touts on the beach.. buy this.. buy that.. bothered, bothered, bothered.... Pain the back end... Humidity factor high so be prepared. more