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Shanzu-Paradise Beach Hotel


Hotel class 3.0 of 5
Matwapa, Shanzu, Kenya
Find Cheap Flights from Charlotte to Nairobi

Reviews you can trust

57% Do not recommend
2.5 of 5 stars 69 reviews
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All (69)
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1 of 5 stars
lincs
29 Nov 2009 | Trip type: Couples

After returning from Nairobi via Moi International Airport, we allocated' this 'hotel' by an ASC representative by mobile phone on arrival at the airport. No-one seemed to know where it was - even the taxi driver had to pull off the road to ask for instructions - and I had to contact the ASC representative for guidance. On arrival, no-one... more

Management response from
AfricanSafariClub, Customer Service

We apologise for the difficulties you encountered at the hotel, we are completing some significant restructuring within the Company and our staff, both in the UK and Mombasa, have been working extremely hard towards improving standards and the levels of service at all its hotels and operations in Kenya. We are pleased you enjoyed your 2 week holiday at our...

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3 of 5 stars
wales
4 Jul 2009 | Trip type: Family

rooms clean but basic sadly bedding towels etc have seen there best days, staff loverly drinks very reasonable but limited choice, food good but chicken, beef or fish , same most meal times. loved safari loved monkeys beach etc but locals begging on beach spoilt trip they are below a line but soon learn your name as become a hugh... more

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2 of 5 stars
Yorkshire
25 Jun 2008 | Trip type: Couples
3
people found this review helpful

I tend to agree with many of the comments made previously. I found the hotel staff to be warm, friendly and helpful. The surroundings were peaceful and quiet, perhaps because we arrived soon after the uprising in Mombasa, when many tourists had been put off. This is the kind of place where one would want to have a holiday that... more

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2 of 5 stars
Hereford
18 Jun 2008 | Trip type: Friends getaway
2
people found this review helpful

I agree with many of the other comments listed. The staff are friendly but the monkeys aren't! The menu is pretty similar every day and upgrading to Gourmet package is simply not worth it. The rooms are basic but humidity means that the bathroom smells damp and because of all the salt water the towels are a bit on the... more

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1 of 5 stars
yateley
11 Jun 2008 | Trip type: Couples
1
person found this review helpful

staff good but very poor hotel . same food most days some kind of curry and dry sponge for desert . monkeys a pain you cannot sit on the balcony and we got attacked by some when walking in the grounds and had to get help from the gardeners . the bathrooms and towels smelly . very body wanted a... more

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4 of 5 stars
London
14 Apr 2008
6
people found this review helpful

I too was very worried when we booked this holiday especially after reading the reviews on here but when we got there it was a whole different story. Don't get me wrong if you are expecting European style 4* you are going to be disappointed but who goes on holiday to stay in a room? But if you want a... more

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1 of 5 stars
scotland
3 Feb 2008 | Trip type: Couples
3
people found this review helpful

a sad hotel good staff but always begging more

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2 of 5 stars
London, United Kingdom
27 Jan 2008 | Trip type: Solo travel
5
people found this review helpful

I filled myself with fear reading all the reviews about this hotel and at one point was considering cancelling!! Unfortunately the time I booked saw Kenya experiencing a few problems with civil unrest - we were not advised to leave the hotel - so spent 6 days confined to its grounds. One thing perplexed me (and frustrated me towards the... more

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1 of 5 stars
England
21 Jan 2008 | Trip type: Family
5
people found this review helpful

Hotel – Rated according to ‘shields’, not stars. Quality was very standard. Possibly the general quality of Kenyan hotels are much worse than e.g. a standard hotel in Spain. 3 pools; one with a bar in the middle, which was very nice. Cats and Green Monkeys also were everywhere. The rooms were fine but not great as we had to... more

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3 of 5 stars
Cornwall
15 Dec 2007 | Trip type: Couples
7
people found this review helpful

We are so glad that we dismissed the negative comments that have been written about this Hotel and Company. We found the Hotel to be clean, and comfortable, although a little tired. We booked the Gourmet and Deluxe packages. Dining in the different restaurants was a good experience with a varied menu. We found both these packages to be value... more

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Shanzu-Paradise Beach Hotel Also Known As

  • Shanzu Paradise Beach Hotel
Address: Matwapa, Shanzu, Kenya
Shanzu hotels Shanzu-Paradise Beach Hotel
2.5/5.0
69