We booked this hotel as we have an 18mth child, thinking it would offer us the comfort and the ability to relax. On arrival we had to wait 40mins for a room, we paid for an upgrade to a Superior room, once we got into the room (1105) there was nothing superior about it. It was not bigger than a... More

We stayed at the Orquidea -- 05/05/12-12/05/12, we went as a family of 4 for the first time.. myself (34)... husband (33), son (6) and baby girl (8 months)... and we had an amazing time...... we arrived at the hotel at 9pm.. this is the time the restaurant closes!!... we were quickly advised not to check in... "Go eat please... More

Having chosen hotel orquidea for our honeymoon i was a little optimistic after reading some of the reviews - but as usual on trip advisor its full of people that are clearly very very fussy! Having left for the airport the day after our wedding (saturday 12th may) i couldnt wait to arrive in gran canaria. We also took our... More

I ventured to this hotel for a break and booked eight weeks in advance. Thompson family resorts tend to deliver on all fronts for my requirements. All Inclusive a four star quality and good activities and clubs for the kids. The check in at this hotel was great and friendly, the staff are welcoming and helpful. All the staff at... More

This was our first trip to Gran Canaria ( have been to Tenerife twice before so we decided to try another island in the Canaries). We reserved the hotel through Finnmatkat and the main reason for choosing this hotel over others were - it seemed to be more family friendly with activities for children - nice pools and - breakfast... More

I've been to this hotel twice, the last time was last Summer - August 2011. Am taking my family there again this coming Summer - July 2012. If you're considering going, be VERY pleased with yourself! The hotel, facilities, entertainment, staff and service is all very good. I appreciate that many of the most recent reviews are mixed, but please... More

We have stayed at this hotel three times over the last four years. There have been very mixed reviews recently. The last time we stayed was two years ago and we really loved the hotel, hence three visits. We found the hotel to be very clean, the reception area was beautiful as the hotel was renovated over the 2009 winter... More

I can understand why there are such mixed reviews for this hotel, but having read some of the 'horror story' reviews before we arrived, I was actually quite relieved and happy with the place overall when we did get there. We were a family of 2 adults and 2 children (14 and 9) from the UK during the Feb half... More

We stayed here one week from 6th Feb, booked a 5 star all inclusive holiday, which it turned out NOT to be. Rooms We were on 7th floor and the room was OK, the split level room was nice and clean but if all the rooms are split level with 3 steep stairs in the middle its dangerous for small... More