I had been there since my kids were born and you can discover beauty and peaceful sensations in this amazing hotel....also the staff is well trained and ready to give you all the support you need for wonderful leisure time......follow the tracks....welcome More

We drove from San Jose to the El Tucano Resort and found Eden! The grounds were unbelievably gorgeous. We checked in late in the evening and the staff allowed us to choose our room and showed us several rooms. Check in was smooth and the staff were very knowledgeable of the area. The rooms were in a simple Tico style,... More

My husband and I stayed three nights at the hotel. This was too long as you are quite isolated here. The restaurant has a limited selection of menu choices. We longed for a local restaurant and a market to get less expensive water, wine, and beer as well as snacks. We did use the spa, which was very nice. We... More

I returned after over 15 years to spend a weekend at HotelTucano. The Hotel is not anymore part of the Occidental chain, it is independent and ran by owners, who I met. There are visible improvements in infrastructure and service. The Thermae Spa is now very professional with top therapists & treatments and food at restaurant is great. Our welcome... More

The rate was good and most of the staff was very friendly. We were there for a whole week to attend a wedding. For the entire week, we had one great waiter that went above and beyond and really understood customer service. Shamefully, I forgot his name but I will upload a picture. Some of the other staff there were... More

+ *Very nice staff *Lovely hot spring pool and hot tub *Beautiful area *Nice spa *The house keeping did a great job (they left fresh flowers in my room!) *Balcony in each room - *Very difficult wheelchair- and baby stroller access *No internet on the room, have to go to the lobby area *Food was mediocre More

My Blackberry cell phone and charger were stolen out of my room the day before I left. I talked with the hotel manager and because housekeeping denies any wrong-doings, they are unable to help me out. We spent a lot of money at this hotel throughout our stay and I was very disappointed they wouldn't do the right thing and... More

I stayed at this hotel the week after Xmas. It rained every single day I was there and was really cold. Being a solo traveler, I got to know some of the staff. However, as others have said, not too many people spoke English, which made communicating very difficult. I visited the Spa for a mud bath. This was nice... More

The property is located on a hillside. It is several floors from the reception down to the dining room and pools. Many rooms are located up the hill from the reception so there can be lots of climbing involved (no lifts/elevators etc). The grounds and pools are well maintained and the area of the hotel is absolutely beautiful. It is... More