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All 4 Manapouri accommodations »

Te Anau & Manapouri Holiday Houses

96 Hillside Road, Manapouri, New Zealand
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Ranked #4 of 4 Speciality lodging in Manapouri
3.5 of 5 stars 1 Review
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1 review from our community

West Sussex, England
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Be aware of the non-refundable deposit!”
2 of 5 stars Reviewed 13 January 2010
1
person found this review helpful

Unfortunately we had to cancel our mid Feb 2010 booking at the beginning of Jan due to unexpected illness. We had only a week earlier booked and paid $NZ100 deposit to an email chatty Sallie Allen, who is the Manager/Owner. It was part of a 3 month trip so we had lots of bookings to cancel in NZ and OZ.... More

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Sallie Allen, Owner/Manager at Te Anau & Manapouri Holiday Houses, responded to this review
3 May 2010

I apologise to the above writer and we welcome any opportunity to improve our services. The complaint points out that their Confirmation Email, while it did include our deposit and canellation policy, was "jumbly" in its composition. We have taken the necessary steps to make sure our correspondence is more concise. However, the complaint is not correct regarding our website... More

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