We stayed at Kata Beach for 2 weeks meeting up with our daughter, son-in-law and granddaughter from Melbourne. Quite frankly, I cannot understand all the comments regarding unfriendly staff! We found, for the most part, everyone to be extremely friendly and helpful. What do some people want I ask? Admittedly we think the resort could do with a bit of... More

This hotel is old and now in need of refurbishment. Having said that it is a nice hotel suitable for families singles and couples. The Grand Deluxe room is large with windows from ceiling to floor which gives a lovely view of the ocean. Lying on the bed you can see ocean and the top of the palm trees and... More

Great breakfast lovely area nice beach. Hotel was clean but what let It down are certain members of staff. One receptionist while trying to buy a internet code didn't speak a word to us. Even with out best efforts of trying to ask in Thai. The security guards were friendly and the breakfast lady who greated us every morning but... More

Really enjoyed this resort. Rooms clean and tidy..air con..beds a little harder than I am use to. Beautiful beach..easy access.. two nice pools. Lovely buffet brekky everyday. Lovely grounds and gardens, nice restuarants. Close to mini mart..clean air con massage place..nice surrounding clean resturant...easy to get a taxi tuk tuk etc..would stay again

Stayed at the KBSR 4th - 12th May. Changed room from one that overlooked the road where all the local buses arrive and depart and was given another on the fourth floor with ocean glimpses. First night the electricity decided to cease. No air con, lights etc. Spent a very uncomfortable hour sitting by the lifts on a stool. Finally... More

We decided to upgrade on check in to a lagoon access room, thankful we did, the main pool shuts too early and is so damn hot and dirty, they need to look at a bit of an upgrade in all surrounding areas. First room checked into at the far end facing beach, STUNK, rang front desk and asked to move,... More

Front office staff were helpful and efficient. Our room had been beautifully decorated with rose petals for our honeymoon and our room was pretty although in need of a bit of a refurb. The pool staff need a serious attitude adjustment, the were completely uninterested in serving you and made it very clear. They were rude and unprofessional. The pool... More

We stayed here for 12 nights in may and wont stay again.... Positive LOCATION perfect resort on the beautiful Kata beach. Yes at times the beach had abit of rubbish but maybe some tourist should pick up after themselves and not be "pigs" certain nationalities are particularly bad... Overall I found the staff rude and unfriendly with 2 exceptions the... More

We stayed here for 12 nights in May. When we arrived things got off to a good start, we were offered a cold towel and shown up to our room, which was as described. I thought that the welcome we had meant the service would carry on being brilliant however I was wrong. The staff in this resort really need... More