We had our 2 week honeymoon at the Sheraton and when booking with Trailfinders we got a free upgrade to a Lagoon Villa. The First villa we stayed in for 12 nights, (we had to move for our last 2 nights because we had no hot water for 5 days! The pipe underneath the Villa had snapped or something!?) was... more

When we arrived at the hotel we were very nervous due to reading stories on trip advisor about this hotel being very dated and old but they were all wrong this hotel was amazing we stayed in a garden suite overlooking the lagoon the room was amazing very 5 star the pool was brilliant and clean the staff were all... more

We stayed at the Sheraton for 3 nights in November and found the hotel to be excellent, well priced and in a great location. If you are looking to stay in Phuket town, book a hotel in town, and please don't give a low rating to the hotel because you didn't realise it was not in the middle of the... more

i refer to Tripadvisor quite frequently, hence felt obligated to contribute with this, my first review. i saw the mixed reviews on this hotel and was a little worried on what to expect. we had booked 2 four room villas for a retreat with some friends and were very happy with the experience. they also had a huge pool snaking... more

We stayed in a private pool residence, booked through trailfinders and got a good price, the villa was simply amazing, it is really a large detached house over 2 floors with high quality furnishings and fittings with 3 large bedrooms and 2 en-suites. Tv's everywhere. the best bit was the 48square meter private swimming pools complete with sunloungers and a... more

We are a family of 5 with two teenagers and a 10 year old. It's hard to find holidays that can entertain the five of us but the Sheraton hit the mark! I read the reviews and agree that the hotel is showing some signs of age - but it was immaculately clean & had plenty to offer for the... more

We are currently at the Sheraton on night 4 of 6. There are many good points with this hotel, but first we have to say that the Hotel is certainly looking very tired. It is being branded as part of Starwood's Luxury collection, but the general feel and look of the hotel does not warrant this, we believe. However, the... more

The Hotel is on the Laguna with so nice view , swimming pool is fantastic and the beach activity is very good. Elephant waking arround and playing with tourist inside the hotel are lovely. the food are very good but you must be sure that the waiter understand your order very well because most of the stuff speak poor English... more

We recently stayed for a week at the Sheraton laguna as well as at Moevenpick in Karon. I was initially disappointed at the slight shabbiness of the Sheraton. It has not been maintained as well as it might be. However, I was won over by the lovely staff, great breakfasts and beautiful baby elephants who come and play every morning... more