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Sheraton Grande Laguna Phuket


Hotel class 4.5 of 5
10 Moo 4 Srisoonthorn Road, Cherngtalay, Phuket 83110, Thailand
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Reviews you can trust

80% Recommend
4.0 of 5 stars 243 reviews
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By trip type
All (243)
[ Date ] [ Rating ]
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4 of 5 stars
uk
23 Nov 2009 | Trip type: Couples New

Stayed at the Sherton Grande Laguna for 10 nights. Hotel is beautiful although as per some other reviews certain areas are looknig a little tired and could do with some re-painting in places, missing tiles around the pool area etc. Stayed in an Ocean View room which was very spacious, bathroom again could of done with a little updating in... more

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4 of 5 stars
Newcastle
21 Nov 2009 | Trip type: Couples

We had our 2 week honeymoon at the Sheraton and when booking with Trailfinders we got a free upgrade to a Lagoon Villa. The First villa we stayed in for 12 nights, (we had to move for our last 2 nights because we had no hot water for 5 days! The pipe underneath the Villa had snapped or something!?) was... more

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5 of 5 stars
Lincoln
20 Nov 2009 | Trip type: Couples

When we arrived at the hotel we were very nervous due to reading stories on trip advisor about this hotel being very dated and old but they were all wrong this hotel was amazing we stayed in a garden suite overlooking the lagoon the room was amazing very 5 star the pool was brilliant and clean the staff were all... more

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5 of 5 stars
London
18 Nov 2009 | Trip type: Couples

We stayed at the Sheraton for 3 nights in November and found the hotel to be excellent, well priced and in a great location. If you are looking to stay in Phuket town, book a hotel in town, and please don't give a low rating to the hotel because you didn't realise it was not in the middle of the... more

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4 of 5 stars
mumbai india
8 Nov 2009 | Trip type: Business, Friends getaway
1/1 found this review helpful

i refer to Tripadvisor quite frequently, hence felt obligated to contribute with this, my first review. i saw the mixed reviews on this hotel and was a little worried on what to expect. we had booked 2 four room villas for a retreat with some friends and were very happy with the experience. they also had a huge pool snaking... more

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5 of 5 stars
uk
7 Nov 2009 | Trip type: Family
1/1 found this review helpful

We stayed in a private pool residence, booked through trailfinders and got a good price, the villa was simply amazing, it is really a large detached house over 2 floors with high quality furnishings and fittings with 3 large bedrooms and 2 en-suites. Tv's everywhere. the best bit was the 48square meter private swimming pools complete with sunloungers and a... more

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5 of 5 stars
Home
7 Nov 2009 | Trip type: Family

We are a family of 5 with two teenagers and a 10 year old. It's hard to find holidays that can entertain the five of us but the Sheraton hit the mark! I read the reviews and agree that the hotel is showing some signs of age - but it was immaculately clean & had plenty to offer for the... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Warmest Greetings from the Beautiful Island of Phuket! Many thanks for writing such a lovely and detailed account of your recent experience at Sheraton Grande Laguna Phuket. Our whole team are delighted to learn that you were impressed with our swimming pool, beach, baby elephants, Thai cooking class, and gym. Your inspiring review will certainly be shared with...

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4 of 5 stars
Manchester, UK
1 Nov 2009 | Trip type: Family

We are currently at the Sheraton on night 4 of 6. There are many good points with this hotel, but first we have to say that the Hotel is certainly looking very tired. It is being branded as part of Starwood's Luxury collection, but the general feel and look of the hotel does not warrant this, we believe. However, the... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Thank you for giving us your valuable insight about the swimming pool, beach, and the staff. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. Please rest assured that all your feedback, from the hotel condition to your unpleasant experience of our Thai restaurant will...

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3 of 5 stars
Lebanon
30 Oct 2009 | Trip type: Couples
0/1 found this review helpful

The Hotel is on the Laguna with so nice view , swimming pool is fantastic and the beach activity is very good. Elephant waking arround and playing with tourist inside the hotel are lovely. the food are very good but you must be sure that the waiter understand your order very well because most of the stuff speak poor English... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Greeting from Phuket! Many thanks for choosing Sheraton Grande Laguna Phuket as your travel destination and for taking the time to share your experience. Your compliments towards the swimming pool, the beach, food, and elephants are greatly appreciated and it will certainly inspire our team spirit. Your feedbacks regarding the English skills of our associates and the room...

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4 of 5 stars
Sydney
26 Oct 2009 | Trip type: Family

We recently stayed for a week at the Sheraton laguna as well as at Moevenpick in Karon. I was initially disappointed at the slight shabbiness of the Sheraton. It has not been maintained as well as it might be. However, I was won over by the lovely staff, great breakfasts and beautiful baby elephants who come and play every morning... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, We appreciate you taking your time to post your comments regarding your stay with us at the Sheraton Grande Laguna Phuket. Thank you for your compliments regarding our staff, breakfast, kids club, and baby elephants. We are sorry to learn that you did not feel our hotel condition was up to your expectations. We do operate a continuous...

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Sheraton Grande Laguna Phuket Also Known As

  • Sheraton Hotel Cherngtalay
  • Sheraton Resort Cherngtalay
  • Sheraton Phuket
  • Phuket Sheraton
Address: 10 Moo 4 Srisoonthorn Road, Cherngtalay, Phuket 83110, Thailand