This resort was only open for 3 months when we went, and they were upgrading people left, right and centre. The resort itself was not that busy, probably a lot different now since its been open for over 2 years. The staff were absolutely amazing, they put on great entertainment, different shows every night. Our room was impeccable, the pool... more

We recently stayed at Excellence Playa Mujeres. My husband and I were traveling with my mom and sister. We arrived late Friday Nov 27 (around 10pm) and were greeted at our transport van with cool towels. We were escorted into the lobby and given a glass of chilled champagne. Check in was a breeze, took only about 10 minutes. We... more

My wife and I decided to spend our honeymoon here and ended up checking out early to go and stay at the Ritz Carlton (real 5 star hotel). The Excellence hotel was very nice with marble floors, big resort, and etc… We only found one heated pool out of the many the website advertised. The lazy river was freezing! The... more

We stayed in the upgraded room with the roof top Pool, beds etc. It was worth the extra money, we never had to leave the room. Although we did for meals and they were fantastic. I have stayed at the Riviera Excellence and recommend that one as well and I found that one a little less crowded. However, crowded here... more

Only thing we forgot was insect repellant. This has been the best place we have been to in a long time. The Mexican people providing the service are so polite, and friendly, not looking for tips like Cubans, but are sincerely here to make your stay excellent! Paula at the Tapas restaurant , also known as Fresh Market, has truly... more

Nice perks if celebrating wedding anniversary or honeymoon during stay. Very quiet and an excellent atmosphere for total relaxation. The rooms were fantastic. The restaurants offered great variety with delicious entrees. Would definitely go back. more

If you are trying to decide between two resorts read this review! 1. Check in was pretty bad, we were greeted with champagne then sat for about 20 min. Once we got to the receptionist we were told our room would not be ready for a couple of hours....they were only at 46% capacity! We also had to go through... more

Wow... Ok, let me preface this by saying I have stayed at a few all-inclusive's in the Cancun, Mayan Riviera strip. All have claimed to be 5 star but only two have lived up to the standard. Last couple of years my wife and I, with Michelle and Jeff (hi guys) stayed at the Royal Playa del Carmen. At the... more

This hotel held true to previous reviews. Food: French resturant is great - make this a must. Room Service: Order the chocolate cake - it is amazing!!! Beware of room service at odd hours. I ordered food at 2:30AM and my quasadillia's cheese was not melted at all - figured it was due to the hour. Tours: Did the Chitza... more