Paid for delux spa room. Room smelt musty, pool out of order, spa has no hot water, curtousy bus-only available if you book, although don't bother booking-no staff available to take you anywhere. No customer service, staff were rude and not helpful. Any and every "complometry" service was not available or forgotten. more

I found the Sebel completely overpriced for the location... We stayed in the "Deluxe Spa Suite"... Which is their top room... Where to start... The room smelt damp... There were dead bugs all over the bed and hairs in the spa bath... The towels were dirty...and finally the breakfast was less than desirable. I paid for this room what you... more

A large group of us regularly stay at The Sebel in Parramatta due to its close proximity to the shopping, cafes and restaurants. Reception staff are always very helpful and the prices is good. The only negative thing is the tight entrance to the underground carpark more

Our experience at The Sebel Parramatta was definately one to remember. Myself and my husband stayed at the hotel on the11th January for our 2 year wedding anniversary. Upon our arrival we were greeted by the friendly staff at the front desk and were able to check into our room at 12noon, 2 hours before the scheduled check in time.... more

We stay at this hotel from 30th December to 4th January 2009. The staff of the front desk were always busy and over strained even with simple requests for time table to Sydney Central station. They never did anything proactive, we always had to remind them. Internet was not working during two days. The room size is ok but the... more

We chose this hotel because of its location but location isn't enough. With "exclusive partner" status and booking direct with the hotel we had hoped for a good deal but the room was more expensive than we had expected. Prior arrangement for free parking and late checkout had been forgotten but was grudgingly given at check-in. The best thing we... more

We stayed at the Sebel hotel Parramatta for a conference weekend, and overall the entire stay was fantastic. It is extremely classy, everything being refurbished and remodelled recently. The service was good, however a little more warmth with the front reception staff wouldn't go astray! We had room service one evening, the service, value and food being excellent. The buffet... more

Overpriced and disappointing Room kind of basic, for this type of money. Gym small and while equipment new, not enough so gets full every morning. Pool tiny. Itc clean and tidy and location is good. Conference venue was good, well organised and helpful staff. But food pretty sad, tasteless, overpriced. We got veggie curry one day and leftover cold veggiecurry... more

My stay at the Carlton started out ok, but I got terribly sick and everything from that point was a huge disappointment and shock on how we were treated. The room was quite nice and spacious - we had a view of the road at the front which was nice (last time I stayed here I had a view of... more