We arrived 23rd December to what can only be described as the Hostel from Hell. You couldn't even call it a hotel! Do not believe anything on their website which is total frabrication. It has never seen a 'star' in it's life let alone 5*'s. Though congratulations to the person who managed to airbrush something truly dreadful into some passable... more

The hotel was overbook, even if we had a confirmation number they didn't have a room for us. They didn't care to help us finding another hotel. The Manager and his assistant were totaly helpless and the problem they put us in didn't bother them at all. They finally offer us to sleep on the massage table (the massage room... more

If you want a clean room with basic facilities, a reasonably nice pool and generic breakfast, this is an ok place to stay. Otherwise, avoid it if you can. The service is slow, if any. There's hardly enough staff, and they look random and not well-trained. The room is clean and spacious. The villas look nice on the outside, we... more

I stayed at this "hotel" from 24 December for ten days Unfortunately I had made the mistake of paying in advance, otherwise I would have left immediately. The description by the other reviewers is accurate except that there were 12 sunbeds for 105 rooms (210 guests), not 10. The food at the hotel was poor and consistently cold. the gala... more

We are just one couple of many, I imagine, fooled by their website. The Thiwa Ratri is truly the Faulty Towers of Thailand (minus any humour). Room decoration had not been finished, the mini-bar had nothing in it and the balcony looked out onto messy unfinished rooms below. The TV had a terrible selection of channels. On the plus side... more

Sad, scammy, scummy ... After our first room turned out to have all the charm of an unfurnished soviet-era detox facility (only with worse views), we were "upgraded" to a suite and told by the assistant manager we would only be charged 5,400 baht/night. Sadly, we neglected to check our bill when we mercifully left (the front desk staff took... more

I not only want to echo the sentiments of the other reviewers that this was indeed the worst hotel in which we've stayed, but also advise past (and future??) guests to closely examine the charges to your cards by this hotel. Since we escaped that hell hole in early January the hotel charged several hundred dollars in fallacious charges to... more

The website and brochure look excellent, in reality however it was everything but. The service was absolutely appalling. The rooms were not cleaned until 6/7 pm or not at all, and then badly with towels not being replaced. The only English TV channel was Russia Today! There were no instructions for the safe or Telephone. There were only 5 coat... more

This hotel might be reasonably nice one day. However they will first have to replace all the staff, and actually finish the hotel. The hotel sells itself as a place where you can "Be pampered days and nights", and claims to offer "...the ultimate in Thai hospitality". This is about as far from the truth as you can get. The... more