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The Tollgate Inn


Ham Green, Holt BA14 6PX, England

Reviews you can trust

73% Recommend
4.0 of 5 stars 17 reviews
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By trip type
All (17)
Business (0)
Solo travel (0)
[ Date ] [ Rating ]
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3 of 5 stars
Wiltshire
17 Nov 2009 | Trip type: Friends getaway
1
person found this review helpful

We did not stay at the Inn just had lunch.We were left with he impression that the staff were not only charmless (with one exception )but regarded customers as rather a nuisance. Although local we will not be visiting again more

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5 of 5 stars
exeter,england
27 Sep 2009 | Trip type: Couples

From the moment my husband and I arrived we were welcomed with very happy,friendly staff.We were shown to our room,which was The Jake.This was very cosy,warm and the tea, coffee was great for me and the beer was excellent for my husband.That evening we ate at The Inn and we had the most amazing meal.The service was next to none... more

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2 of 5 stars
London
12 Jul 2009

We visited this pub on the basis of the Good Beer Guide and were charmed by the prettiness of the place and the eclectic decor. We enjoyed a couple of drinks each on Thursday 9th July 2009 and decided to return for a meal on the following Saturday. Slighly lulled by a few glasses of wine and anticipating that the... more

Management response from
alison1000Wiltshire, owner

I was shocked to read this review. I remember the lady and partner visiting us, and the exchange of pleasantires regarding a gourmet dinner function we had held the previous evening and her questions about the authenticity of the Spanish dishes we had featured . The lady and her partner both ordered the Chargrilled Liver on Broad bean Pilav and...

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4 of 5 stars
London UK
16 Jun 2009 | Trip type: Couples
2
people found this review helpful

Stayed here for a night visiting Bath and surrounding countryside. Over a bank holiday weekend we only wanted one nights stay and this place was one of the few to provide (at 90gbp per night). The location wasnt ideal for us, you had to drive to the train station to get to Bath but it wasnt too bad (eg only... more

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5 of 5 stars
Surrey
24 May 2009 | Trip type: Couples
1
person found this review helpful

We had dinner here for my husband's birthday. It was absolutely divine, the food and service were excellent and the atmosphere was just right. Loved the pink blouses the waitresses wear and the home made caramel ice cream is to die for. We would definitely recommend it and can't wait to go back. more

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5 of 5 stars
Yorkshire
11 May 2009 | Trip type: Couples
1
person found this review helpful

This was our second successive year at the Tollgate and intend making it an annual event whilst we attend Badminton Horse Trials. The Inn is very pretty, serves delicious food, excellent service, very approachable staff, lovely cosy bedrooms albeit the bathroom is a tad small. What more could you ask for after a long day on your feet! more

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5 of 5 stars
Plymouth
12 Apr 2009 | Trip type: Family
1
person found this review helpful

I have to disagree with "English Terry", the service from the ladies at Tollgate Inn was NOT lacklustre, it was attentive, prompt, patient and kind. We visited recently with a 4 year old and my elderly parents at short notice the Sunday before Easter. This is what I sent in an email: Just wanted to say a big thank you... more

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3 of 5 stars
England
11 Apr 2009 | Trip type: Family
1
person found this review helpful

Four of us had dinner at The Tollgate Inn in early April. The food quality was enjoyed by everyone. However, the service was strangely charmless and uncommunicative. Almost to the degree that the servers seemed not to have been trained in how to provide customer service. For example, after waiting for a good 30/40 minutes for the finished mains to... more

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4 of 5 stars
Wiltshire
8 Apr 2009 | Trip type: Family
1
person found this review helpful

I just wanted to thank the Tollgate Inn, waitressing staff and your chef for providing an excellent meal for our party of 10 on Saturday evening. The meal was superb and I was extremely impressed with the standard of service we received from your professional staff throughout the evening. It was my wife’s 60th birthday (hence all the photos being... more

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2 of 5 stars
wiltshire
26 Mar 2009 | Trip type: Friends getaway

having waited more than 40 mins for our lunch we found the food bland and tasteless with little regard to flavour - not an experience we expected after reading the website. After informing the waitress that both the wait and the food were disappointing she brought the bill and said nothing more. No return visit for us. more

Management response from
alison ward-baptiste, owner

I would like to respond to the last review, the reviewer had already contacted me via email and I had responded via a telephone call and now find this review, alas we do seemed to have failed, I have oppologised to the reviewer and explained the reason behind the wait , from seating with drinks and menus 20 minutes, the...

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The Tollgate Inn Address

Ham Green, Holt BA14 6PX, England