The staff is not very friendly. They act as if you are bothering them if you just ask a simple question. They have no concept of the term "customer service". The food here is poor to fair at best. They all sit or lay around and if you walk up for lunch they saunter over with a "I can't believe... More

Just returned from and amazing week at this hotel. Extremely quiet, but a great get away from everything. For some reason hardly anybody staying in the hotel. The staff were friendly and welcoming. The food was limited but something for everyone. The French Toast at breakfast was to die for. The place is well maintained, pool is lovely and the... More

Okay...don't want to sound bad but there isn't much to say about this resort other than the beach is excellent,the staff are incredible and the food is good but the property is in dire need of repair. The web makes it sound like a dream with all the amenities, reality is that if you want a resort with no people,... More

Don't let all the bad reviewed scare you away. We spent 2 weeks there and had the most relaxing vacation we have ever had. We never had to wait in line for food or drinks, never had to get up early to get a chair by the pool or on the beach. The food was very good, limited in variety... More

This hotel has an incredibly misleading name. There is absolutely nothing "grand" or "royal" about this disgrace of a hotel. The first day I was there, the hotel was out of power for two hours, and the staff did not even have the decency to give an explanation. Later that day, I found myself locked out of my bedroom as... More

Four of us (2 middle-aged couples) visited this resort from January 30 to February 13, 2013. We had a very relaxing vacation in which our room (8th floor, lagoon view) was great, linen and towels were changed daily, no musty smelling room, working air conditioning. The beach was fantastic and the food, while a bit repetitive, was very good and... More

As airline crew I've stayed at hundreds of hotels around the world, but never seen such a hotel in such a bad state like this one. The bath /shower is from the 50s and in depeserate need of renovation, the bathroom on whole. The lobby, restaurants and public areas are uninviting. It looks like a ghost town, there're about 7... More

My husband and I stayed at this hotel for 7 days, Yes the hotel is dated but it was clean and comfortable. It was a little strange as there were very few people staying there. The staff couldn't do enough for you with big pleasant smiles. The pool was absolutely gorgeous and just the right temperature. I described the beach... More

Let me start by saying that the resort is under new management and so there are still stores to open, etc. and rooms to fill. That said, the beach is exquisite, the pool sparkles and has a swim-up bar, lunch is served in an open restaurant hanging over the ocean. The food was fantastic for every meal, made to order... More