I have been to Aruba a few times through my time share and was given this resort as one of my choices. The staff behind the desk did the minimal: handed the info package in the beginning with no further instructions or recommendations and when checking out no thank you, come back or have a safe trip home. Tried to...
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We have been going to Aruba for 30 years, our children for the last 20 and our grandchildren every year since their birth. We have seen the ups and downs of this resort, but, it is quite clear we are headed in the right direction. We are a very short walk
(2 min) to Eagle Beach which was rated #2...
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Since this property has changed hands a few times in the past few years, I'm happy to see that it has remained stable over the last two and wish all success possible going forward. On that note, my husband and I purchased a time-share in 2008 and have been paying towards it every month since then. Where do we stand...
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Well hello Susie,
Thank you for the kind words of support. I can certainly provide you with a plethora of information. In fact, I write a personal monthly newsletter to all of our owners. I'm assuming you haven't seen it because I publish my direct email address, answer a lot of questions and provide regular updates.
Sometimes, I even digress...
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i had booked 6 nights here and after 3 nights i had found out my mother had a stroke and had to return home after the 4th night..you would think that the hotel would be sympathetic and not charge me for the last 2 nights but they did unlike the airline and the car rental.{amigo and jet blue}.
The hotel...
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Hi,
I'm sorry to hear about your mom. I really hope she is doing better. Please contact me via the email I sent you personally. I need some further information to address the issues you experienced.
Brian
G.M.
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the rooms were clean and it was cleaned everyday. the maid was awesome. also watched Ana clean and vacuum the pool evey day and she hit every inch of the pool which took a while. As a result the pool was where we spent our afternoons. The mornings were at Eagle beach which is a short walk thru the LaCabana.I...
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Thank you for the kind words! I really appreciate that you mentioned a few of our staff by name. Ana is relatively new - she was a fantastic hire. Not many people take notice of the girl in the snorkel mask maintaining the pool, so thank you for that.
I'll be sure to share your comments. Hopefully, we get the...
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I vacationed in Aruba with my daughter and boyfriend and stayed at tropicana late march. To be honest I was a bit worried to go after all the bad reviews, but glad that didn't stop me. The rooms are very clean and spacious. We even checked for bed bugs and didn't find NONE. The location is perfect too, the beach...
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I'm glad you and your family had a good time. Sorry about the unfriendly front desk agent. I shared the review during the operations meeting so they know that nothing goes unnoticed!
During your next visit, give me a call before you arrive and I may be able to recommend some lesser known restaurants and local things to explore.
Kind...
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Property needs renovated! Rooms are very dated! All other resort employees apologize to you when you tell them where you are staying. Email me (tfayne@hotmail.com) if you want the truth! We were all over the island!
Your review sounds like a conspiracy theory! Tropicana's two year anniversary as owners is approaching May 28th so I'm sorry if there is some confusion on our timeline. You are correct though, before that, the property did change hands and went through a bankruptcy; however, that was before our time. Hopefully, we are in this for the long haul.
Thank...
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Overall the new Trop Aruba (old Aruban/Villas) is a really nice vacation hotel. Staff is great, rooms are adequate and the pools are cold, but wonderful. Offers a nice small casino as well as a Dunkin Donuts right on the premises. Would recommend this hotel to those with kids as well as those who are looking for a nice relaxed...
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Thanks for the review! I'm glad you enjoyed yourself.
I'm glad you liked the casino. We put in all new machines, implemented a U.S. style player's club and have been trying some unique things - people have been enjoying the free manicures we do on Ladies Night.
I'll have to take a look at the pool temperature and see if...
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I was fearful of what we might find after reading all the reviews....but we were MOST PLEASANTLY SURPRISED! The 3 bedroom was PERFECT. The kitchen had modern appliances, granite countertops and was top of the line in my view. The bathrooms too were very modernized. I can't say enough good things about this resort. The hot tubs were hot, the...
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Thanks for the comments! You were able to stay in one of the refurbished rooms I see. We don't advertise them specifically because the ratio of refurbished rooms to unrefurbished is low. A nice tip is that if you upgrade to a three bedroom, your chances of getting one is greatly increased. They are perfect for families and friends traveling...
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We are time share owners at the Tropicana Aruba and had not yet stayed at the resort. We were very impressed and enjoyed our first stay! There is no doubt that the resort itself is old and needs some updating but we had everything we needed to enjoy a nice relaxing vacation! The staff could not have been any more...
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