Upon arrival, the staff informed us that the hotel was overbooked and offered us a three night stay at the Hyatt. In retrospect, we should have accepted that offer as the food at the Occidential was incredibly disappointing. Lost two days on this trip due to food poisining; my best guess is that it came from Desire by day which... more

I will tell you this was the most fun we have ever had on a vacation but it was because we made our own fun. Upon check-in our room was not ready till 6 P.M. You could not get a wash cloth to save your soul. It was like winning the lottery if you got a wash cloth. I asked... more

Have been to the Occidental Grand Aruba 3 times (2 X this year) and love, love, love it. After reading some of the negative reviews I am simply incredulous and cannot understand how people could complain about anything in this resort. My sister and I were there in July 2009 and returned in November (11/1 through 11/7) with my son... more

I just returned from a week at this resort with one of my friends and was EXTREMELY disappointed. When we arrived the room was not ready and had to wait over 3 hours to check in - minimal apologizes and unequipped to handle the number of travelers checking in. We booked all inclusive and were informed that we had to... more

Occidental was a nice resort, pool area was smaller than I expected, the cabanas were nice and easy to obtain if you were up early enough to reserve one. The beach is gorgeous in Aruba! There is not much of a nightlife in Aruba so we were very thankful that the resort had a Casino, a lounge and Club on... more

You go to Aruba to because the beach is amazing, the weather is great, and you dont have to fear for your life when you take a taxi ride anywhere. That being said, the only reason anyone would be interested in the Occidental Grand is for the all-inclusive food and drinks. This is where the problem exists-- the hotel itself... more

If your looking to be waited on this is not the place. If you are looking for good food this is not the place. If you are looking for a beatiful hotel this is not the place. Had to eat out every night because we were starving from the bad breakfast buffet and the even worse lunch buffet. Even the... more

My boyfriend&I planned to stay at this"resort" for our vacation in October for one week.When we arrived the lobby looked nothing like the pictures on the internet.As a matter of fact the whole hotel looked nothing like it did on the internet.We arrived early so our room wasn't ready so they invited us to walk around look at the place... more

First time in the caribbean, had a wonderful relaxing holiday which was greatly. enhanced by the ameanibility of the hotel and the quality of the food and service that the hotel provided. The all-inclusive use of the sailing catamarans with instrution given by two t enthusiastic and welcoming guys called Dave and indian Joe is not advertsed enough which in... more