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All 24 Palm/Eagle Beach hotels »

The Westin Resort & Casino, Aruba

4.0 of 5
J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
Hotel amenities
The Westin Resort & Casino, Aruba
4.0 of 5 stars 1214 Reviews
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1,214 reviews from our community

What travellers say about this hotel
  • Very good(57)
  • Pool area(43)
  • Happy Hour(42)
  • Pago pago(40)
  • Ocean views(35)
  • Breakfast buffet(34)
  • High rise(26)
  • Bon Bini(21)
  • Friendly and helpful(15)
  • Service charge(15)
Traveller rating
    441
    425
    212
    91
    45
Only show reviews for Family (274) | Couples (670) | Business (45)
Date Rating
New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 4 June 2012 NEW

Pros: Nice resort Big Pool Nice beach Front Big Rooms Clean Comfy beds and clean sheets Free Wifi Friendly staff They have a nice breakfast buffet (not cheap but good)

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New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 June 2012 NEW
1
person found this review helpful

Highly recommend this hotel for your vacation to the happy island. The food is excellent (a number of restaurants to choose from), rooms are clean and comfortable, sevice is fab - a big thank you to Rudy, Karen and Carnelio (these guys are friendly, provide an excellent service and make you feel completely at home). Steps away from the hotel... More

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wayne nj
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 June 2012 NEW

We just returned from a 2 week stay at the Westin; our 3rd stay there. The staff is friendly, accommodating, and cheerful which makes your stay even more pleasant. Last year we stayed in an island view room on the 15th floor and it was absolutely lovely. This year, we had an oceanview room on the 11th floor that wasn't... More

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See 4 more reviews by bahamas25 for Palm/Eagle Beach
Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

Thank you for your detailed review. We appreciate your patronage as a loyal repeat customer your comments on the need to improve areas are very helpful as well. We look forward to your return. More

chicago
1 review
4 of 5 stars Reviewed 31 May 2012 NEW

My husband and I chose the Westin Aruba for our first vacation in many years and were hesitant after making our plans due to the "conflicting" reviews of this hotel. We were pleasantly surprised and now know not to believe everything you read. Yes,the hotel is a bit "dated" in the rooms, but very adequate, clean and comfortable,. Lets face... More

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Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

So glad to hear from you, thank you for taking the time to write such a nice review. We particularly appreciate the mention of the staff members that help make you experience for your anniversary even more enjoyable. Please let us know if we can be of assistance in the future. Warm regards, Richard Roy More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 30 May 2012 NEW

I stayed at the Westin for 4 days and found the property exceeded our expecations! Can't say enough positive praises about the staff. Everyone was very friendly, drinks and cool towels at check-in, the line was long since we arrived with a group and the moved us to the club level check-in to speed things up. The receptionist made sure... More

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Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

Thank you for the great comments Shawn. We have a great team here and are always happy to take care of our guests especially over heavy weekend events like Memorial Day weekend and Soul beach. Glad to hear you enjoyed your experience with us and look forward to having you back again soon. More

Laurel, Maryland
1 review
2 of 5 stars Reviewed 30 May 2012 NEW

I was very disappointed with my overall stay at the Westin Aruba. I reserved an oceanview room and had to be moved three times to still end up with a partial oceanview room. I was not offered any type of compensation for the downgraded room. The carpet in the hallways was filthy. The paint on the room doors were scratched.... More

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Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

I'm sorry we disappointed you and were not able to enjoy your time with us. I would like to address your concerns directly. please forward me you contact information so we may improve on your expereince. Richard Roy richard.roy@westin.com More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 29 May 2012 NEW

Room was spacious, view was spectacular. Staff was lackluster. After reading several positive reviews I am a bit surprised. I guess they used all their hospitality on the other guests. I certainly did not feel welcomed or refreshed upon departure.

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See 3 more reviews by JenniB330 for Palm/Eagle Beach
Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

I'm disappointed we did not make you feel welcome or renewed. Our staff is usually outstanding as you indicate yourself in so many of the other reviews. Please reach out to me directly if you return, so we may insure a proper Aruba welcome. More

Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 29 May 2012 NEW via mobile

I stayed at the Westin for three days and found the property which was at one time lovely is now mediocre at best. The lobby is pretty and check-in was sufficient but the staff was very curt and non-inviting. The paint on the door of our room was chipped and badly needs a fresh coat. Our room smelled as if... More

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See 2 more reviews by Conikazi8 for Palm/Eagle Beach
Richard Roy, General Manager at The Westin Resort & Casino, Aruba, responded to this review
2 June 2012

I'm very sorry to hear we disappointed you during your stay. Staff freindliness and attention to detail are a must. we would love to have you back and allow us to show you proper Westin hospitality. If you would be willing to give us a second chance please reach out to me directly when you are ready. Warm regards, Richard... More

Cary, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 May 2012
1
person found this review helpful

The Westin Aruba once again exceeded our expecations! Can't say enough positive praises about the staff. Upon arrival Tamera made sure that our room with a view was just perfect. Lesly was a joy as he made our daily poolside experience relaxing and comfortable. Again this year we looked forward to dining with Agnes in Bon Bini. We first met... More

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Wilkes-Barre, Pa
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 27 May 2012
3
people found this review helpful

My wife & I are frequent visitors to Aruba and normally stayed downtown. Choose Westin for this visit due to recent reviews, response by hotel management to issues/concerns raised and great package (Eat, Drink & Be Merry! or MAP with beverages.) Warmly welcomed on arrival at the resort. Efficient desk personnel provided a room/keys in a matter of minutes. Bell... More

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See 2 more reviews by MZ-NEPA for Palm/Eagle Beach

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Additional Information about The Westin Resort & Casino, Aruba

  • Westin Hotel Aruba
  • Westin Aruba
  • Westin Palm Eagle Beach
  • Wyndham Aruba
  • Westin Aruba Resort
  • Westin Palm/Eagle Beach
  • Palm/Eagle Beach Westin
Address: J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
Price Range: £££

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The Westin Resort & Casino, Aruba
Show the lowest price for this hotel (from our partners)
Show Prices