We've been owners for nearly 12 years and have made that many trips to Aruba. This past one will be our last to the Phoenix. All attention is being spent on the new construction and the charming beachfront villas are now becoming moldy relics. All requests to remedy the situation by cleaning the bedding, furniture or A/C ducts were met... more

Just returned from week at Divi Phoenix resort. Was ver y pleased at the villas and the service at the resort. Had reservations because of all the negative reviews. We thought it was a good location, being you could walk to nearby hotels and attractions, then return to the quiet of the resort. The maid service was really nice,and she... more

The Phoenix is located on the Egle Beach side of Palm Beach... if that makes sense. I think it's a great location and since it is on the end of Palm Beach there isn't an overcrowding problem like there is at most of the other hotels on Palm Beach. It is the exact opposite of the Marriott which, I think,... more

Okay, while true that there is clearly still some construction elements underway the resort itself is mostly complete and the new facilities are nice! On average we found the staff to be nice, no noted complaints. I would definitely return here for a stay. The Good: The rooms, beds, new kitchens (amenities) and luxury bathrooms are Great. The beach is... more

We stayed at the Phoenix from July 11-18th and thought it was very nice. In fact, it was much nicer than we had expected. We had two units...my parents have a timeshare studio in the 'old building" and we were given a two bedroom, two bathroom unit in the "new building." Our unit was awesome...soo much nicer and bigger than... more

We were given a week of RCI timeshare as a wedding gift and stayed in one of the new rooms. It was simply amazing- I was floored when we first walked in. We have a one bedroom suite that has the most outstanding view of the ocean, a large king size bed, 2 bathrooms, full kitchen with stainless steel everything,... more

The Beach Villas are brand new, and very nice. They are part of the Divi Phoenix and yet apart from it. They are at one end of the resort, on the beach, and have their own pool, bar/restaurant, and (soon to be finished) jacuzzi. They are all one or two bedroom units with kitchens, living rooms, and balconies overlooking the... more

Check-in was not quick. Was given the room keys but room was not ready-matter of fact room was not ready till after 5:00 with check in at 4:00. Long story--we were given the keys to the room when we checked in at 1:00 p.m. Our afternoon was completely wasted and we were only staying one night!! We stayed in the... more

Good points: We were on the 12th floor- great view of beaches along coast from our balcony and friendly, courteous staff. Bad points: our building was undergoing renovation; only one small working elevator for entire building. 2nd elevator was out of service the entire week we were there. No hot water; only lukewarm water for showers and the air conditioner... more