Albeit but not with the rich history of the Nacional. I stayed for a week and put up with rude surly people. I also met many nice and helpful people so I am not sure why the nastier ones don't or can't adapt to a customer service environment like some I experienced had. It is economical to stay there but... More

I was incredibly lucky to get to stay here over New Years with 3 friends in the fabulous Spencer Tracy suite - both bedrooms have ocean views. Nacional is part luxury hotel, part time machine. You get the benefit of both a lovey and relaxed stay and a historic experience - if you have any interest in history you should... More

Front desk service isn't so hot, and some of the room fixtures are a bit dated, but the hotel teems with history (don't miss the free guided historical tour of the hotel given a couple of times a day--check with the concierge--part of it is the underground bunker built under the gardens during the missle crisis that you'd never otherwise... More

Hotel exceeded all expectations; none of problems noted by others. Room, bed, linens fresh and clean, no rising damp. Bathroom was huge with every convenience: toiletries, hair dryer, magnifying mirror, scale, plenty of hot water. Only wish deep tub had a grab bar. Had one risky try and then had to stick w just shower. One problem was that the... More

I went to Cuba last year and I'm going again in Sept 2012. tI upsets me how many comments of the staff are "rude".... The Cubans are not allowed to talk to tourists....it's a law! Perhaps you should understand the culture and rules before going off on the staff. We had ddrinks at this Hotel and in Sept I am... More

Probably the WORST hotel I’ve ever stayed at. Where should I start? Service: The people that were nice enough was the concierge-he told us where we should go and tips about security in city area etc, and the bar waitresses. The front desk and the cashier were extremely rude. Room: A blast from the past: everything looks old and outdated.... More

Hotel Nacional is like an old, elegant woman. She has seen better days, but still exudes an air of sophistication. Its easy to see that Hotel Nacional is a piece of living history. Make sure to take one of the free tours to get a taste of it's unique flavor. Don't get upset if the hot water fades to cold... More

Stayed here for several nights on a recent trip. Found it to be old and the staff extremely cold and unhelpful. Felt like we were doing them a favor by being there. Buffet breakfast was quite good, but again the staff was very aloof. Courtyard setting for a drink overlooking the Malecon with excellent music made up for the treatment.... More

We only stayed here for 1 night in January, but the room we had must have been one of the renovated ones as everything seemed near new and the bathroom was lovely. Enjoyed the atmosphere at the hotel but also stayed at Parque Central and thought the location of this hotel was better. Still it is worth staying here as... More