Upon arrival we were informed that the suite we had booked was not available for the first night. This was because a treatment used for cleaning the water in the room had not had time to fully activate due to poor weather that day. The receptionist apologised and gave us two options: either stay in a standard room for the... More

I have stayed at the Los Frailes three times now ..each time for a week... The staff there are fantastic and cannot do enough for the clients.The girls that clean the rooms always have a nice piece of towel art waiting each day. The music in the afternoons is fantastic and all the bar staff are very helpfull. The hotel... More

My husband and I both really enjoyed this hotel. I loved the look and feel of the rooms and the staff was always very nice and professional. The location is great, right near a plaza with restaurants and shops nearby, but also close to the waterfront, so it's easy to go out and walk around. The power was going out... More

Excellent location in Havana Vieja, in walking distance of many restaurants, music and other attractions. Generous twin room with balcony, high ceiling, original decoration, lovely bathroom. Friendly and helpful staff. Breakfast was served across the street in a café. Internet connection in lobby. More

it was our last night in havana and they had a room available on short notice. the staff was very friendly and the water pressure in the shower was great (for cuba). unfortunately they only had two separate beds (i guess more suitable for an old monastery). the cleanliness was ok, but could have been better. our room had no... More

I just recently stayed here with my husband and parents and we thoroughly enjoyed our stay. The staff were friendly and very helpful. The location of this hotel is excellent - in Havana Vieja with several attractions and restaurants close by. This was one of the less expensive hotels in Havana but still of a very high quality. The rooms... More

From the moment my daughter and I stepped into this cozy hotel we felt most welcome and it all confirmed during our stay there. Each and every staff member went out of their way to help us. It would be nicer if all the rooms had windows, but it wasn't a real problem since we spent little time inside the... More

On our return to Havana we decided for this monastery reconstructed into a small interesting hotel. It has excellent location, very good service and very antique feeling. I liked the normal rooms but I think its worth to spend an extra money for the suites... bigger, nicer, romantic with a balcony, huge windows (the other rooms don't have any) and... More

We stayed in Los Frailes in December 2010 and found the saff extremely welcoming and friendly nothing seemed to be too much trouble and they also stay up as long as you want for later night/ear;y morning mojitos! Rooms are very nice and clean although we didn't have a window however it was very cool in our room which was... More