Had read reviews on tripadvisor before booking, therefore specifically asked the travel agent to reserve a room with window which they did and got confirmation from the hotel. I again asked to confirm this a few days before our stay and they again confirmed that we would have a room with window. On arrival, the reception told us that the... more

My mother and I chose to stay in Havana for the whole of our week's stay in Cuba. We would endorse the comments of others regarding the great location of this hotel. We would definitely recommend staying in the heart of Old Havana - you get a much better feel for the people and the place. Yes it's a bit... more

As other reviewers have said, the central Havana location is very good - 2 minutes to one of the main restored plazas, at most a (brisk) 5 minutes to the plaza major. Traffic cannot get right up to the hotel, so be ready for a 30 metre walk, but our taxi driver got the porter, so transferring the suitcases was... more

The Raquel is well situated to explore Habana Vieja; the skylight is colorfully spectacular; the rooftop terrace is great for evening cocktails. The staff, unfortunately, with a couple of notable exceptions, are bums. The front desk clerk tried hard to rip me off for the advance payment I made ($2 CUC per night) for the in-room safe. The wait staff... more

As many have pointed out, there are six windowless rooms. The ones with windows, however, are quite fantastic. However, there's no way you will be guaranteed such a room if you MADE A RESERVATION, because the hotel people know you can't change hotels at that point. So what to do? Don't make a reservation if you can, and try to... more

We spent four nights in the fabulous Hotel Raquel in old Havana and it turned out to be an inspired choice. The hotel is ideally placed in the heart of Habana Vieja, has been renovated to a very high standard and is beautifully decorated with local art and marble sculptures. There are marble floors, an old cage style lift and... more

Hotel raquel is in a great location for exploring Habana Vieja. It is situated on San Ignacio, near to the Plaza Vieja. The Lobby is beautiful with a stained glass roof, and Colniel style pillars, with a cage style lift. Niceley laid out and airy - well maintained, and the security staff and reception are helpful and friendly. We stayed... more

From what I understand Cuban hotels are significantly below par when compared to Hotels in the western world. I can say that the hotel wasnt the greatest, the beds werent the most comfortable and the good wasnt gormet. However the Staff were excellent and really friendly. They were always available when you needed them and more than willing to give... more

Be warned there are six rooms in Raquel Hotel in Havana which DO NOT HAVE WINDOWS!!! A receptionist in Raquel Hotel insisted on placing my husband and me in one of these horrible gloomy rooms just less than two weeks ago. Of course the fact that there are six rooms without windows is not advertised anywhere! On top of this... more