Not a hotel for the faint hearted. Our party of 8 was fortunately booked in for one night only but that was one too many. W.C quite unacceptable. Water supply erratic to say the least. In fact no water at all in the morning. Staff unsympathetic and even tried to charge for bottled water in minibar used to clean teeth.... More

We were due to go to Hostal San Miguel (which looked really nice - we had booked in January) but 2 days before we were due to leave Travel Republic told us our booking was cancelled - be warned! Last minute panic but fortunately, through a contact in Havana, we got booked in here and at least had somewhere to... More

What an amazing hotel right in the heart of Old Havana! I was able to book the large jacuzzi suite at this hotel via an idependant travel agent from Cuba. The room was a very large, well appointed room with a king size canopy bed, and in floor jacuzzi tub. The room overlooked the harbour, through large shutter windows. Perfect... More

We read all the bad reviews before we booked but went anyway. The hotel is right in the heart of Old Havana where most of the things we wanted to see and experience were close by. The staff were wonderful, loved the bar, the weather was fairly cool and windy when we were there March 8 to 11th so we... More

Beautiful building. Room overlooking the harbor with balcony wasn't bad. No toilet paper is allowed in the WCs. Have to use a bucket. Shower was pathetic and no hot water then water failed altogether at 8:00, no WCs no shower Had the nerve to try to charge for the bottled water in the minibar! Management completely unbothered. Great City, but... More

We had booked (after much deliberation) to stay for 2 nights at Meson De La Flota for around £85 per night, as we liked the look of the area and the rooms sounded really nice. When we got there, we were told there was an 'electrical fault' (they had basically double booked our room) and they took us to Armadores... More

Staying at the Armadores de Santander offers a vivid but sad lesson on Cuba's economic transition. It can be a painful and costly lesson as well if you go to this hotel on vacation or expecting minimal creature comforts. As described elsewhere, it is a recently restored building on the fringe of the tourist area of Old Havana. And, yes,... More

I was really worried about this hotel due all the negative reviews. The rooms are spacious and clean and the location is great; you could take a one minute walk from the hotel and find yourself in a very poor neighborhood with people offering you to buy something (hey... it's part of the experience), or you could go the other... More

Hotel Santander is ,like most places in Cuba, suffering from many years of wear with insufficient upkeep. Our group of eight spent 6 nights at this Old Havana former private home. It is charming with very tall ceilings and beautiful marble staircases, but charm did not make up for the lack of hot, or even warm, water for 5 days.... More