We were really disappointed in this hotel - room was sorely needing a coat of paint and a good clean. French windows wouldn't budge to open so made room feel more dingy. Live cockroach in safe one day was an "encounter" I never want to deal with again. As others have said hotel was "tired" and in need of upgrade.... more

There is absolutely nothing grand about the Casa Grande, anything that may once have been grand faded to non existance 20 years ago. The staff are unfriendly to the point of making one suspicious of their motives and our room was disgusting, even regognising that most of Cuba is extremely poor. We stayed in a family home in Trinidad and... more

We stayed here for 3 nights in January. Its central location makes it the perfect place to explore Santiago. We parked outside, paying the "official" to look after the car. This was 2CUC per day which was the normal rate for many of the hotels we stayed at. We were offered an upgrade to a suite for 5CUC per night... more

This has to be the noisiest hotel in Cuba with competing music from the music school, the very late opening club adjacent and the music in the hotel itself. This would be bearable if the hotel was at all well maintained or the lift worked, which would have avoided the need to use the rickety and downright dangerous stairs to... more

As per previous reviewer's comments, this hotel cannot be beaten for location. The square in front of the hotel is full of atmosphere and so is a great place to hang out. The highlight is the lobby bar where you can relax and people watch over several drinks. My room was good by Cuban standards (ie. basic but clean), although... more

I've stayed in the hotel twice and would go back. The front rooms have floor-length doors opening onto the Parque Cespedes, where Santiago's main activities go on. Opening them up, you see the Parque before you with its beautifully kept buildings and constant human pageant. The ground floor terrace is the ideal place to sit and people watch with a... more

The Hotel Casa Granda is a fine building in need of a make over. Good situation at main square but be prepared for hustlers who marred our visit to Santiago de Cuba. Our room had had a leak and smelled of damp also the toilet stank and we were told by reception that this was a problem in the hotel.... more

The Positives The hotel has 2 of the best bars, overlooking the main square at ground level and roof level, that you will find. They are both superb places to sit and chill with a mojita or Bucanero watching the tourists and hustlers come and go. The OK bits The room was certainly grand in it's day, but unlike many... more

I had a RAT ( no, not a mouse) fall through the bathroom ceiling such that when I went into the bathroom there was a rat on the counter eating my toiletries. I told management and then sent someone up with a stick to kill it but were unable to do it. Then they transferred me to another room (... more