Just returned from Cuba where we have visited previously staying at a 3 star hotel which was very good and gave excellent service This time we upgraded to a four star hotels ( No it is not) We stayed 3 nights in Havanna which was fabulous and then transferred to this hotel. Three sets of guests tried to check in... more

What we planned was to busy ourselves cramming in as much sightseeing as possible in Havana, and then to see our remaining time on holiday out relaxing by the pool and on the beach at Varadero. So when we got to this place for the second, relaxing, part of our trip we were pretty disappointed. Our transfer got us to... more

We arrived at around 22:00 and on arrival was pretty drousy and just looking forward to getting some sleep, didn't take much notice of standards etc. Got to our room where the aircon was certainly working well, infact it was a little chilly and therefore we did turn it down come bed time. This is when a slight damp feeling... more

First things first, this hotel is not a 4 star in British terms, possibly not even Cuban terms. I would say though that we really enjoyed our time there. The food is not as bad as we were expecting although most of it revolves around pork and beef. I must say though that the king prawns at dinner time were... more

This was my 3rd time in Cuba & I was appalled at what was considered a 4* hotel. - Rooms reeked of mold - moldy sheets, curtains, even the pictures on the wall - Staff was very unfriendly & would only assist you if you flashed money in their faces - No such thing as 24hr snacks being available -... more

This resort is great. I cannot say more. It might not be a 4star as they portray it to be, but in general the place is okay. The building might have been a little run down considering the effect that the hurricane has done, but slowly, they are putting it back where it has been. the reception was not bad... more

It really depends on your standards, I talked to one guest that was there for his third time and loved it, but there were no shortage of complaints from people I talked to or over heard. I personally would never stay here again, but I also probably won't go back to Cuba (been there, done that). This resort wasn't the... more

We arrived from Toronto late in the evening. We were disappointed to find that the buffet was closed. They did make us pizza at the bar. Upon arriving to our room, we were overcome from the smell of moldew and the dampness in the room was bad. We had to ask for new pillows as the smell was so bad... more

This was my second time going to CUBA. I trevelled with 2 friends that booked this resort before I did, therefor I didn't want to be alone on vacation so I decided to join them. On arrival at noon, the rooms weren't ready, but this was only because we arrived at checkout time, so I had to give them the... more