We stayed at the ILA from May 21 - 28th with our 2 teens. We booked a suite and a standard room and emailed in advance to be in a quiet building (hopefully buidling 20) and have adjoining rooms. We arrived around 11:30am and were put in buidling 10. We could not have adjoining rooms and at first they were...
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Dear "Beach026"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...
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My wife, two year old daughter and myself were at the Laguna Azul between May 24 - May 31.
Good:
Very nice main entrance and lobby.
The grounds and swimming pool areas were very nice and well kept.
Very nice beach.
Grilled fresh shrimp& fish, seafood soup and pizza at the buffett was very good.
Made to order egg omelettes...
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Dear "ttbay"
First of all I would like to thank you for choosing an Iberostar resort for your holyday.
We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved.
We sincerely thank you for your comments. Please be assured that we will...
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My boyfriend and I went to the Iberostar Laguna Azul from April 29th to May 7th.
I’d like to begin by saying that we are not picky people who enjoy criticizing every little thing, however there are definitely things worth mentioning to those of you who are considering vacationing here.
1.Service- I found the service here to be good, not...
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Dear "jojobean_17"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...
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To sum up our holiday in one word AMAZING.
We went to Cuba to get married, there was a group of 15 of us all together ranging from 22 months old to 55 years old, most of us were in our late 20s, and we all had a fantastic time.
We spent two weeks at the Laguna Azul and have...
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Dear "kaytecc"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...
More
The resort was beautiful, staff great, room was a nice size. Drinks were yummy, I loved the Miami vice and piña colada , and the frozen lemonade were great! Nice beach, and ice cream bar was alway a fav.
I found the main desk weren't well with speaking English , we has an issue with our phone and it took...
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Dear "KNeil86"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...
More
Couple just returned from this place having been here for the last two weeks in the end of May.
This is all you need to know:
Food - if you don't like the food at this place you are either a Michelin starred chef, and should therefore be going to different hotels from this place, or you are the fussiest...
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Dear "Carla B"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater...
More
I went with my cousins and family and had an incredible time! When we checked in, i thought the place was beautiful! We got to our room and the room was so clean and neat and beautiful! The only thing i didn't like too much was that the sheets were a little damp (but that's because of the humidity, so...
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Dear "Tammy P"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater...
More
After reading the negative reviews on here we were very, very nervous and apprehensive to say the least. We spent the first four days of our two weeks in Havana learning about the culture, the history and the politics of Cuba and so we were a lot more tolerant of the culture and the people than some of the folks...
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Dear "JudeCol"
First of all we would like to thank you for choosing Iberostar Laguna Azul for your so valuable vacations.
Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...
More
We had to change room twice. The first one had very strong mildew smell ( and mildew on some of the walls), double beds and some tiny bugs running from the wall to the pillows (the ones that don't sting at least). We couldn't switch rooms until the next day. Then another room, finally with a king size bed but...
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Dear "Yves B"
First of all I would like to thank you for choosing an Iberostar resort for your holyday.
We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved.
We sincerely thank you for your comments. Please be assured that we...
More
Why is it that everyone says "yeah the food isn't good, It's Cuba, what did you expect?". Well it's an Iberostar and they put their name on it .. so I did expect better than what I got. I did not go expecting the Iberostar Grand in Punta Cana, but I did expect edible. I do understand that reviews are...
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Dear "TorontoLove2Travel"
First of all I would like to thank you for choosing an Iberostar resort for your holyday.
We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved.
We sincerely thank you for your comments. Please be assured that we will...
More
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