Oh what a tired resort that needs hauling into the 21st century. A water feature circles the whole resort, shame that it is stagnant and smells of sulphur. The food is generally inedible especially at the a la carte restaurants which served up dreadful food. Beware the waiters who think you a participating in a race to finish your meal... more

Flights with Virgin were great and cabin crew in upper desk premier class could not do enough for us. Beware when you get to Havana airpot as there is a man who makes out he is your driver and is after money for carrying your cases. He asks for notes!! Resort was excellent. Staff were very helpful but some did... more

This was my fifth time at this resort since 2006 and my third this year. The reason that we keep coming back is the amazing staff!! To us, they are our friends and that is why we plan on going at least 2 times a year is to see them as we would go visit any other friends or family.... more

Nice to visit Cuba once more. We are disappointed with the Sandals upgrade to Premium Suite. False advertising comes to mind. We booked and paid through the Sunwing web site as we had before with no problems at all. My information for a Premium Suite comes directly from Sunwing’s web site for Sandals. We arrived in early evening to what... more

Having been to Cuba 10 years ago, we noticed many changes this time - most of the staff were fairly fluent in English, tipping was allowed, the food was somewhat better, ice was readily available and the selection of drinks was much more diverse- overall the resort was a pleasant surprise. The service, in general, was great - perhaps a... more

First time in Cuba and first time at an all inclusive we decided to stay at one of the resorts that was top rated on this site that we could get for the best price. That ended up being Sandals. Rooms: Standard rooms are very nice, our air conditioning worked great. We didn't even leave it running while we were... more

This was our 6th visit to Sandals Royal Hicacos. It has to be one of the nicest of the Sandals Hotels. Not only because its value for money but because the staff are so friendly, give excellent service and the hotel itself have been very well designed. It caters for all age groups and many Europeans use this hotel ,... more

6 of us travelled with thomas cook we all upgraded to premier seats WASTE OF TIME after 1 hour in the air we were only allowed two drinks each, the air hostessess closed the bar service after two hours into a nine hour flight. We arrived at the sandals varadero to check into the royal suite and were greeted with... more

We had just come from the Parque Central in Havana and while we were not expecting the same standard we didn't expect the holiday camp feel we got when we arrived in the Royal Hicacos. We have stayed in a number of 5 Star resorts and none of them are decorated in brash colours with what looked like kids club... more