This was our 4th visit to this resort and we loved the 3 previous visits but not so much this time. Pros Staff and location and Beach.... Cons Food shortage of waitstaff in Snackbar and pizzeria and bar Bar in building 1 was closed shortage of napkins, straws, hamburger buns, pasta, silverware,etc etc etc. Entertainment went downhill no phone service... More

upon arrival, no bellboy, I and my wife pulled luggage to our room and saw the main hallway of 2nd floor covered with feces. our vacation started with this nightmare. very poor food selection. No fish at all. boiled chicken, boiled pork, some time boiled beef. plates dirty and oily. tried to meet the manger and never happened. not located... More

Good: - Service: they are usually smiling and want to help. - Food: Not too bad at the italian place. Stay away from the chinese. The buffet is alright the first few times, but if you are staying a while, it will get old. Bad: - Service: One bad moment - I missed the bus back to the airport and... More

I went to this resort a while back. My first and last time there. Quite honestly, we paid more than we should've for a resort like this. In my opinion, it should be labeled a 3 star, not a 4 star. Even under Cuban standards, because a lot of the other 4 star hotels in Cuba are in fact much... More

This was my first trip to Cuba, however, I was traveling with a friend who had been many times and had stayed at Palma Real twice before. We booked 3 days in advance and got an amazing deal of $430.00 per person, including taxes for 7 nights from Toronto. I found the room to be basic, the bed was hard,... More

Pros: -the service was for the most part very good. There was hardly ever a line up at the bars or restaurants, with the exception of at night time at the lobby bar. -the location was good as it was within walking distance to many shops and restaurants downtown. The walk to the beach was kind of annoying but truthfully... More

Stay #10, much better than stay #9. A lot of reviews complaining about the food. Well, the people that go to Cuba because of the food are probably the same people that go to Florida for the snowboarding ! I put on 7lbs. in 2 weeks. The only issue I had was after eating off site. see my review of... More

We stayed here for our honeymoon in 2005 we found it to be a lovely relaxing hotel even thou we got caught in Hurricane Katrina but it didn't dampen our stay! Although the hotel wasn't the most luxurious it had all the amenities we wanted the staff were friendly and helpful the food was good with plenty of choice. We... More

We booked this hotel for 4 nights, on an all inclusive basis, for a break from travelling around Cuba, and found the worst Mojitos in the land, the most miserable shop staff EVER...and couldn't wait to leave!! It was Benidorm of the TV, situated in the Caribbean! Air con that doesn't work, watered down drinks made with the cheapest spirits... More