Disinterested staff but so is everyone in the Dominican Republic. No one seemed to want to do anything to help – things move very slowly. I just don’t like the country – after a couple of weeks in Chicago where people are pretty good you come to a place like this and you just want to get on a plane... more

I just got back from staying at this hotel and all I can say is that there was one great big lie after the other. I am a frequent traveler and very accoustomed to luxury and the Marriott class of hotels and so I booked an upgraded room on the Club Level. My booking information said that I would get... more

I stayed here 6 or 7 times in the past 5 years. Each time I take an up grade to the Concierge floor, I live in Chicago and compared to our downtown hotel prices its cheap! The service up there is great. A little wine and cheese thing in the afternoon. The breakfast buffet is great. It's a safe area... more

I spent only 1 night here after I almost got ripped off at the Hilton the night before. The only reason I chose this place is because I was told there was a nightclub called Jubilee inside the hotel & wanted to enjoy some dancing without having to catch a cab at night in a town I did not know.... more

My second trip to Santo Domingo - didn't like it the first time and this didn't improve it any. When we checked in, there was only one person working the front desk and this was at 3 p.m. It literally took this lady 20 minutes to check each of us in. When she got to me, I was trying to... more

I stayed here twice within a one week period. Two nights in the tower which is more expensive and two nights in the garden annex. I liked the rooms in the garden annex more as they were more spacious and away from the main hotel. The only drawback is that if you are on the second floor of rooms, there... more

the rooms smell terribly of mold. the hotel was supportive in showing me several different rooms. I would of paid a bit more for the hilton which I was told is fabulous. Bottom line: stay only if you get a dirt cheap rate, smelly rooms, outdated furniture and bathrooms. more

I also attended a wedding reception at this hotel (in fact it was probably the same "conference" you were told the president was attending). I have lived in the caribbean previously, and knew what to expect. However, because the bride wasn't just another American with money, but a world traveler with Dominican roots, I expected the hotel to be at... more

the day we arrived, the entrance was filled with bellmen, porters, police and armed forces, why you ask because the Dominican president was there attending a conference. not 1 porter came to the car to help with the luggage. i had to pull them out with the help of the driver! once inside reception i complained and their response was... more