I stay at the MERCURE at least 4 times a year. The staff is excellent. Most of the guys at the front desk know me by name. The food is also good. It's in the perfect location. The only thing I don't like is the rule on visitors, which a lot of hotels in Santo Domingo have the same rule... more

To Begin With, There was no A/C and they told me that it was not going to be working for the next 2 days (temperature is usually about 80 to 98 degrees in DR ), since i was with a couple of friends that were staying at the same hotel I Decided to stay . I was taken to my... more

I stayed for a week-long business trip. I found the staff cold and disinterested and was greatly dissapointed from arrival. The hotel promotes it self as a 4 star but it is a rough 3 star at best. The rooms are old and beg remodelling and refurnishing. I had to request a room-change because the first one was so small... more

Although, it's been two years since I first stayed in the capital, I wasn't aware of this site and wanted to reflect my experience at Mercure. I don't have any major complaints about the hotel. Everything was clean and the staff was very courteous. The only caveat that I found was that they supposedly wanted you to pay for guests... more

I stayed at the Mercure Santo Domingo for a week in early February. The hotel itself is not exactly what I would expect of a Accor hotel but I got a great deal online and heard that it was in a great location. The hotel itself is quite old despite renovations a few years ago. The rooms (not the suites)... more

I've stayed at Hotel Mercure 4 times in 2007. (27 days) Always greeted with a smile and quick check-in. ROOMS are adequate but small, bath water is HOT and there's a lot of it. Rooms are cleaned daily and the AC blows COLD. CABLE TV. The BREAKFAST BUFFET (included with the room) is a good selection... omelets by request, scrambled... more

I'm a world traveller and I usually stay in hotels with very good reviews but this time I didn't have the time. Why? Accorhotels (name of the chain), are always good, clean, boutique with a very, very nice staff but The Mercure Comercial SUCKS!!! When I checked in, the front desk clerk did not even say welcome. My room was... more

During my first business trip to Santo Domingo I stayed at the recommended Hotel Mecure Comercial in the Colonial secton of town. I was pleased with the staff , the room, and cleanliness. Since I am an American it took a little getting use to the food, just a little. The General Manager Jose Soto's is quite a gentleman, most... more

I spent 5 days at this hotel. Never once did I recieve a smile, hello, goodbye, or even a nod of a head by a staff member. This included front desk, security, and restaurant staff. When I checked in, the front desk clerk did not even say hello or welcome. I got just a look that asked, "What do you... more