Reviewer "Peterborough England" We have just returned from a fortnight stay in the Hacienda Suites, what a holiday from hell. They put us on the third floor which my elderly parents could not manage, we were moved but the accommidation was basic to say the least, no wardrobes in one of the bedrooms, had to ask for a chest of... more

We had a great time! We stayed in a 2 bedroom suite overlooking one of the many pools. The beach was a short picturesque walk through the resort. The food was OK, not a great bargain for the money. But the Europeans we met all felt it was a bargain for three meals plus snacks and drinks per day. (we... more

The resort was very nice , the people very friendly and the varity of the buffet was above avarage. Making reservations for the restaurants was very difficult . We were able to book 2 restaurants in our one weeks stay. the wait staff was pretty much attentive considering the tipping is included and from my observation not too many people... more

Worst food ever in a resort! Don't be fooled by pictures on website. That is not what you get. This place is so bad we would never go back there. The only thing they are concerned with is the VIP World Timeshares. If you already own a timeshare, you will be treated terribly by their staff. They use the hard... more

Personally my wife and I thought the resort was beautiful. We stayed in one of the suites, of which all of them were in the process of being re-done inside(On a side note I noticed that they had completely gutted one of their hotel/studio buildings and were re-doing that too). The only problem we encoundered was low water pressure one... more

Went through Sundance vacations and were extremely excited, but what a disappointment! Rooms were old, rundown, exposed plaster, dirty. Moved to the "newer section by "nicely" complaining and the room was SO mildewed we got sick! The buffet food, although plentiful , was pretty disappointing. Forget the other restaurants too (the ones you have to make reservations to) -- went... more

the lhv club is a waste of good money as flights are more expensive than a holiday when you have a problem and call them they ask you to email the problem and you get a responce with in 24 hours what a lie this is my youngest son was attacked by ants in the vip area not just a... more

wouldnot recommend this hotel to anybody until it has had a complete makeover rooms pool area footpaths.. we only sampled the food once and ate out after this. we moved suites three times until they put us in an accomodation of what we considered ok but still not upto standard we had no choice and this wasnt done until our... more

The weather and people are beautiful. However there were problems with the hotel. Food was buffet, barely satisfactory, no variety. The restaurants on grounds weren't bad. It took us 3 days before we had hot water and air conditioning, the bathtub leaked so bad there was always water all over the ceramic floor, fell twice. We did have satellite on... more