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Sanctuary Cap Cana

5.0 of 5
Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Hotel amenities
Sanctuary Cap Cana
Ranked #10 of 99 hotels in Punta Cana
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1,130 reviews from our community

Traveller rating
    783
    173
    82
    50
    42
See reviews for
Families
113
 
Couples
806
 
Solo
16
 
Business
41
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
las vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

The Hotel is beautiful and the staff is the friendliest in the area, been in Punta Cana at 2 other hotels in last 2 years . "Menor" is the Soul of the place !... the nicest , friendliest employee ever ! ..would go back just to see him !..what a character ! the only draw back was the NON working... More

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Valrico, Florida
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

Great trip with the family! The staff was wonderful. I don't think I hardly walked by someone without getting a smile and a hello. Thought we had a little trouble getting our 2 rooms connected but they let us mess up a different room with our 3 year old and 1 year old until the rooms we would actually be... More

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Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

My girlfriend and I stayed at Sanctuary in the easter 2013, on a impulsive trip. The Sanctuary is a very nice, and tranquil place to stay. The service was very good, both at the reception, the restaurants, the beach and the cleaningservice. We upgraded to a privatepool suite, during the stay, and this was quickly cleaned and ready for us.... More

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Lake Elmo, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

My wife and I spent 5 days in early May to celebrate our wedding anniversary. We had prearranged travel to and from the resort with Conexion Tour and Travel Punta Cana, which went flawlessly. Driver was waiting at the airport, with a sign with our name on it, and conversely upon our departure from our hotel. No wait times, and... More

Was this review helpful? Yes 3
Kansas City
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

We stayed at Sanctuary for 3 nights the second week of May in a honeymoon suite with plunge pool. It is located in the castle (newest part of the resort). The room was gorgeous, very clean and had a phenomenal view. The minibar only has water, soda and beer, but the Ocean Bar is located close by so we could... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

My husband and I went for a late honeymoon/1year Anniversary April 23-28. And from the moment we arrived we were treated like royalty. The food was high quality as well as the drinks and staff has thee best customer service. We did have a slight room problem but were upgraded by the manager right away. All I can say is... More

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Cory S, General Manager at Sanctuary Cap Cana, responded to this review
14 May 2013

We would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. We are very pleased to read your appraisal of our team, services and facilities. Our team will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. Please tell your friends about our hotel.... More

Atlanta, GA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Just returned from 5 nights in ocean view junior suite. Trip was not without issues, we were relocated due to construction noise, we had to report a malfunctioning toilet, but both issues were addressed and resolved. We have travelled to several all inclusive properties throughout Mexico & the Caribbean and usually the food/restaurants are the weakest aspect of the trip.... More

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Cory S, General Manager at Sanctuary Cap Cana, responded to this review
14 May 2013

Thank you for taking the time to let us know your feedback about your recent stay at Sanctuary Cap Cana. It is always our pleasure to service our guest with the finest hospitality and Caribbean Warmth. We will share your feedback with the entire team and especially Bernardo, Eddy & Teddy Bear. They love knowing when guest appreciates their service.... More

South Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 May 2013

I normally do not write reviews, but the staff and service at The Sanctuary Cap Cana deserve recognition. We were there for five nights, May 1 - 6, our first time and were extremely impressed. We had read numerous reviews and would have to agree that the staff and service make this a resort to put on your list to... More

Was this review helpful? Yes 3
See 3 more reviews by Snowshoocat for Punta Cana
Cory S, General Manager at Sanctuary Cap Cana, responded to this review
11 May 2013

We are glad you enjoyed your recent stay at Sanctuary Cap Cana, and we thank you for sharing your experience online. Welcoming our guest’s home drives us to serve with the finest hospitality and warmth. We will share with our staff your remarks.. We will take into consideration your feedback, it is our mission to improve everyday and exceed our... More

Boston
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 May 2013

Husband and I came back from a great getaway last week from our first time to Dominican Republic. As other reviewers have said, the grounds really are beautiful. There is an overwhelming amount of different types of rooms, which can be a bit confusing on which to pick. We had an ocean view room in the pink building to the... More

Was this review helpful? Yes 2
Cory S, General Manager at Sanctuary Cap Cana, responded to this review
10 May 2013

On behalf of the Sanctuary Cap Cana Staff, we want to thank you for your kind remarks about our property and staff. It is with great pleasure and honor that we service each of our guests to make their experience out of the ordinary. We are delighted that our staff and all the effort they put in were able to... More

Warren, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2013

Beautiful rooms, comfy bed, great service, friendly staff, yummy food, beautiful landscaping. The perfect place. We were upgraded to The Castle (which is adult only). It was a walk to the restaurants and lobby, but the quiet was worth it.

Was this review helpful? Yes
Cory S, General Manager at Sanctuary Cap Cana, responded to this review
10 May 2013

We would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. We are very pleased to read your appraisal of our team, services and facilities. Our team is very pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We look forward to hosting you as our... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Blue Marlin(121)
  • Room service(70)
  • Very good(52)
  • Love bar(49)
  • Main pool(47)
  • Ocean views(36)
  • Casa Bella(30)
  • HOT WATER(27)
  • Italian restaurant(21)
  • Would highly recommend(14)

Additional Information about Sanctuary Cap Cana

Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Punta Cana
#2 Family Hotels in Punta Cana
#9 On the Beach Hotels in Punta Cana
#9 Luxury Hotels in Punta Cana
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Hotel
Sanctuary Cap Cana Resort

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Sanctuary Cap Cana
See lowest price for your stay* (from Hotels.com, Expedia.com, Booking.com, and 8 more)
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Show Prices