First of all we are presidential members. Upon arrival we were told our room we reserved was not available as they were full. We were giving a room with a view of barbed wire. After a day of arguing, we were giving a room half way to the beach. This was on the first floor with a view of people's... More

Stayed for 8 nights, leaving Jan. 30, 2012. Beautiful resort. Nicest and largest room we've ever stayed in. Many restaurant choices, and all were wonderful. Went to steak restaurant twice because the filet mignon was so perfect. Love the fact that the resort is all-inclusive, including alcoholic beverages. Pools were lovely. Beach was also nice. Has waves more like NC... More

This is the word that best suits this inmense resort wich is its biggest asset and its biggest flaw.Checking in at the mammouth reception and looking the high ceiling lobby you may think that you are at any big international airport,no sense of intimacy or that you're arriving to a relaxing break in the caribbean,this lobby could perfectly be located... More

We are Palace Resort Members and this was our third trip to the Palace/Hard Rock Punta Cana. We arrived on Feb 2nd after a week at the Iberostar. Did not like the Iberostar, too many rules, no drink or food outside of the restaurant or bar, no service on the beach, limited around the one pool, casino is a joke.... More

A very good hotel, great service and an excellent experience. More

The one week stay at Hard Rock Resort & Casino in Punta Cana was a live auction item at a fundraiser and we were the highest bidders. A real win-win situation. We have been to several all inclusive resorts in Riviera Maya, Mexico and have cruised the Caribbean, so looked forward to visiting someplace new. We scheduled our week from... More

My Fiancee and I spent the week at the Hard Rock Hotel in Punta Cana. The trip started off pretty shaky. Upon checking into the hotel we were told that our reservation was not listed in the computer. We have read that the same thing has occured to many people so we weren't all that shocked but still very unhappy.... More

After reading many negative reviews prior to last week, I just returned from a fantastic week at the HRH in Punta Cana.This was my first AI While I did hear of some room diaster stories, my experiance was fantastic. Rooms were clean and well maintained. Beach was tremendous, especially if you like rough waves. Staff was attentive Pools were always... More

After three days from returning, I'm finally ready to write my review. If you're looking for a review on pool, people, room, etc., look elsewhere. This review is about the hotel at 30,000 ft. and about things nobody has written about yet. Airport - If you get there when other flights arrive, prepare yourself for madness but with patience you'll... More